Aetna: Where to go for care

Do you know where to go for care when you need it? The answer isn’t always your primary care doctor, urgent care, or the emergency room. Aetna helps you save time and money by providing both in-person and virtual options for care, including CVS MinuteClinic®, and a 24-hour Nurse Line. Urgent care and emergency room services are still needed in some cases, so be sure to understand all your options.

Learn more here – and know where and when to get the right care.

• Aetna 24/7 Nurse Line

  You and your covered family members can connect with a registered nurse anytime, anywhere.

  Eligibility:

  Mountaineers and their family members enrolled in an Aetna medical plan

  What it costs:

  The 24/7 Nurse Line is offered at no cost to you.

  Get started:

  Call the Nurse Line at 800-556-1555 whenever you need care.

• CVS Health Virtual Primary Care

  You can access primary care, mental health services, and on-demand care services online or by phone anytime. Get 24/7 access to highly trained, qualified physicians for non-emergency medical conditions, including:

  • Preventive care
  • Health and wellness screenings
  • Sick visits
  • Chronic disease management
  • Medication reviews
  • Health coaching
  • Mental health services including counseling for anxiety, stress, depression, and grief

  Key benefits include:

  • Secure messaging on a convenient digital platform
  • Follow-up care coordination with in-network physicians
  • On-demand virtual care visits 24/7/365
  • Care team consults with pharmacists for medication management as needed
  • Support to identify in-person specialists or health services, if needed

  In most cases, you’ll pay less than you would for an urgent care or ER visit.

  How it works:

  • Log in to cvs.com/virtual-care to access CVS Health Virtual Primary Care from a computer or mobile device.
  • Meet with a virtual physician, access on-demand care, or schedule a mental health visit.
  • Get in-person care coordinated to any nearby MinuteClinic® location or in-network provider clinic, if needed.
  • Review all medical notes, appointments, and test results on the online Health Dashboard.

  Eligibility: Mountaineers and their family members enrolled in an Aetna medical plan

  Fee For Service (FFS) Rates for CVS Virtual Care (2025):

  Your medical plan	Cost per video or phone visit
  On-Demand (General Medical) Outpatient Urgent Care Visit	$55
  Mental Health Talk Therapy	$85
  Mental Health Initial Assessment	$85
  Mental Health Initial Assessment- (Psychiatric Prescriber)	$215
  Mental Health Medication Management	$99
  Virtual Primary Care Initial/Annual Evaluation	$144
  Virtual Primary Care Follow Up Visit	$99

  *Costs shown are for general medical visits only. Costs for dermatology and behavioral health visits are based on what you pay for this care under your medical plan.

  Get started: Go to cvs.com/virtual-care. Follow the instructions to set up your account.

• CVS MinuteClinic

  You can visit a CVS MinuteClinic when you have a minor illness or need a vaccination.

  Eligibility: Mountaineers and their family members enrolled in an Aetna medical plan

  What it costs: Clinic visits are free if you’re enrolled in the EPO or PPO plan. If you’re enrolled in the Savings or Low-Cost Savings HDHP medical plan, visits typically cost less than a doctor or urgent care visit.

  Get started: To find a MinuteClinic near you, go to cvs.com/minuteclinic/clinic-locator/.