Supplemental benefits
Supplemental benefits provide extra protection when you need it most.
Iron Mountain offers these voluntary options at a discounted group rate to support you and your loved ones across all aspects of life.
Some of these benefits have specific enrollment windows, while others can be selected or changed anytime.
| Accident insurance | As a new hire, during Open Enrollment, or if you experience a qualifying life event |
| Critical illness insurance | |
| Hospital indemnity plan | |
| Legal assistance | |
| Identity protection | Anytime |
| Pet insurance | |
| Auto & home insurance |
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Accident insurance
You can’t plan for accidents, but you can protect yourself financially in the event of one. The Aetna Accident Plan can help cover expenses related to an injury caused by a covered accident.
How accident insurance helps you:
You receive cash benefits if you or an eligible covered dependent is injured at home or at work, no matter what’s covered by your medical plan or other insurance. Cash benefits can pay for:
Deductibles
Coinsurance
Initial and follow-up care
Medical imaging and X-rays
Hospitalization and surgeries
Dislocations and fractures
Physical therapy
Ambulance trips and transportation expenses (e.g., cabs, Uber, etc.)
Benefits can also be used to cover everyday expenses like mortgage payments, childcare, or groceries. If you or a covered dependent is injured participating in an organized sport, you’re eligible for additional benefits. For information about specific coverage amounts, review the Aetna Accident Plan summary.
Accident insurance in action
If you fracture your ankle, resulting in an ambulance ride, a one-night stay in the hospital and a walking boot, you would receive the following amounts through your accident insurance.
Coverage Ankle Fracture Benefit $750 Ambulance Benefit $300 Initial ER Benefit $300 X-Ray/Lab Benefit $100 Hospital Admission Benefit $1,000 Walking Boot Benefit $50 Total Benefits Paid $2,500 Eligibility: Regular full-time and part-time Mountaineers actively working in the U.S. or Puerto Rico.
When you can choose this benefit: You may enroll or update your accident insurance coverage as a new hire, during Open Enrollment or if you experience a life event.
Get started:
Learn more about accident insurance through Iron Mountain’s Voluntary Benefits site.
To enroll or update coverage, go to IRMbenefits.bswift.com or contact the Iron Mountain Benefits Center at 877-907-4828, Monday – Friday from 8 am to 9 pm ET.
Service after enrollment: You can file a claim or get support at myaetnasupplemental.com or by calling 800-607-3366, Monday – Friday from 8 am to 9 pm ET.
Contact: Aetna Voluntary
800-607-3366
myaetnasupplemental.com
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Critical illness insurance
Aetna Critical Illness Plan coverage can help you focus on your health and ease financial worries during a difficult time by helping to protect your finances by paying cash benefits when you’re diagnosed with a serious condition, such as heart attack, stroke, organ failure, cancer, and others.
How critical illness insurance helps you:
You can use the money to pay your deductible or everyday expenses like utility bills, mortgage payments, and groceries. Coverage also includes a preventive health screening benefit that pays you $50 just for receiving your annual health screening.
The face-value for critical illness insurance is $10,000, but what it actually pays is based on the illness/diagnosis. For information about specific diagnoses and coverage amounts, review the Aetna Critical Illness Plan summary.
Critical illness insurance in action
You suffer a stroke. Because your critical illness insurance pays out 100% of the face-value of the policy for strokes, you would receive the full $10,000.
You are diagnosed with lupus. Because your critical illness insurance pays out 25% of the face-value of the policy for lupus diagnoses, you would receive $2,500.
Eligibility: Regular full-time and part-time Mountaineers actively working in the U.S. or Puerto Rico.
When you can choose this benefit: You may enroll or update your critical illness coverage as a new hire, during Open Enrollment or if you experience a life event.
Get started:
Learn more about critical illness insurance through Iron Mountain’s Voluntary Benefits site.
To enroll or update coverage, go to IRMbenefits.bswift.com or contact the Iron Mountain Benefits Center at 877-907-4828, Monday – Friday from 8 am to 9 pm ET.
Service after enrollment: You can file a claim or get support at myaetnasupplemental.com or by calling 800-607-3366, Monday – Friday from 8 am to 9 pm ET.
Contact: Aetna Voluntary
800-607-3366
myaetnasupplemental.com
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Hospital indemnity plan
A voluntary hospital indemnity plan provides peace of mind in the event you or a covered family member is admitted to the hospital for reasons like illness, injury, or pregnancy.
How a hospital indemnity plan helps you:
The plan pays a lump sum if you or a covered dependent is hospitalized. The amount you receive varies based on the reason for and length of your visit. For information about specific coverage amounts, review the Aetna Hospital Indemnity Plan summary. You can use the money to pay for medical bills or to cover expenses not covered under your medical plan.
Hospital indemnity plan in action
You have an unexpected medical event and are admitted into the hospital. You spend two days hospitalized in the ICU. You are paid $1,000 for the first day in the hospital and $200 for the second day.
Eligibility: Regular full-time and part-time Mountaineers actively working in the U.S. or Puerto Rico.
When you can choose this benefit: You may enroll or update your hospital indemnity plan coverage as a new hire, during Open Enrollment or if you experience a life event.
Get started:
Learn more about hospital indemnity coverage through Iron Mountain’s Voluntary Benefits site.
To enroll or update coverage, go to IRMbenefits.bswift.com or contact the Iron Mountain Benefits Center at 877-907-4828, Monday – Friday from 8 am to 9 pm ET.
Service after enrollment: You can file a claim or get support at myaetnasupplemental.com or by calling 800-607-3366, Monday – Friday from 8 am to 9 pm ET.
Contact: Aetna Voluntary
800-607-3366
myaetnasupplemental.com
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Legal assistance
With legal assistance from the MetLife Legal Plan, you gain access to a network of national attorneys and legal services.
How legal assistance helps you:
Use legal assistance to get help with the following topics and more:*
Estate planning
Defense of civil lawsuits
Financial real estate
Family law and juvenile matters
Immigration assistance
Document review
Traffic offenses
Identity theft
*Employment and business-related matters can’t be handled through this program.
How it works
You pay a low per-pay-period amount (through payroll deductions) to be enrolled in the legal plan, and in-network attorneys’ fees are typically covered at 100%. Out-of-network attorneys’ fees are reimbursed based on MetLife Legal Plans’ fee schedule. There are no waiting periods, dollar caps, or hour limits.
Eligibility: Regular full-time and part-time Mountaineers actively working in the U.S. or Puerto Rico.
When you can choose this benefit: You may enroll or update your MetLife Legal Plan coverage as a new hire, during Open Enrollment or if you experience a life event.
Get started:
Learn more about legal assistance through Iron Mountain’s Voluntary Benefits site.
To enroll or update coverage, go to IRMbenefits.bswift.com or contact the Iron Mountain Benefits Center at 877-907-4828, Monday – Friday from 8 am to 9 pm ET.
Service after enrollment: You can file a claim or get support at members.legalplans.com or by calling 800-821-6400, Monday – Friday from 8 am to 8 pm ET.
Contact: MetLife Legal Plans
800-821-6400
legalplans.com (Password: 101120)
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Identity protection
Identity protection provides peace of mind by monitoring and protecting you and your family’s identity, privacy, and security. Norton LifeLock Benefit Plans provide varying levels of protection, security, and monitoring with premiums 60% lower than retail.
How Norton LifeLock helps you:
Norton LifeLock protects you with its dedicated restoration specialists and Million Dollar Protection™ package. The package includes reimbursement for stolen funds and coverage for personal expenses, lawyers, and experts, up to $1 million, to resolve your case.Protection includes:
Security and Monitoring
Identity
Protection of sensitive information and new or existing account fraud through:
LifeLock Identity Alerts
Financial protection
Credit monitoring
Device Security
Protection from phishing emails and using weak passwords through:
Norton Device Protection
Password Manager
Privacy
Protection from constantly evolving threats to your private information through:
Secure VPN
Child Online safety tools (parental controls)
Once you activate your account, you’ll have 24/7 access to trained agents who help with identity-related questions.
Eligibility: Regular full-time and part-time Mountaineers actively working in the U.S. or Puerto Rico.
When you can choose this benefit: You may enroll or update your coverage anytime.
New coverage is typically effective the first of the following month.
Even if you already have a Norton LifeLock account, in most cases, your existing membership can be transitioned to the new Norton LifeLock Benefit Plan through Iron Mountain. For more details, please see the FAQ “What if I already have a Norton LifeLock Benefit Plans account?” on the Iron Mountain’s Voluntary Benefits site.
Get started:
Learn more about identity protection through Iron Mountain’s Voluntary Benefits site.
To enroll or update coverage, go to IRMbenefits.bswift.com or contact the Iron Mountain Benefits Center at 877-907-4828, Monday – Friday from 8 am to 9 pm ET.
Service after enrollment: You can get support by calling 800-607-9174, at my.norton.com, or through the Norton LifeLock identity app (App Store or Google Play). Dedicated agents are available to answer questions Monday – Friday from 9 am to 7 pm ET. For urgent after-hours support contact 800-543-3562.
Contact: Norton LifeLock Benefit Solutions
800-607-9174
my.norton.com
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Pet insurance
Pet insurance provided through Pets Best helps provide peace of mind to pet parents by offering flexible coverage that reimburses the cost of eligible veterinary treatment. Get flexible accident, illness, and routine care coverage customized to your pet and your budget.
How pet insurance helps you:
Benefits of choosing Pets Best include:
Saving money – You can save up to 12% with exclusive savings on your monthly premiums, plus receive multiple discounts if you enroll two or more pets.
Choice of veterinarian – Choose any licensed veterinarian, emergency vet, or specialist in the U.S. There are no networks.
24/7 Pet helpline – All Pets Best policyholders get free 24-hour access to veterinary experts to answer all your pet health and behavior questions, and to help assess if urgent care is needed.
Easy claims processing – Submit and track the status of your claim online or on the Pets Best mobile app.
Mobile app – With the Pets Best app, you can access your account or file a claim from anywhere, even while at the veterinarian’s office.
Additional discounts on products, services, and insurance for your pets are available with LifeMart through the Care@Work program.
Eligibility: Regular full-time and part-time Mountaineers actively working in the U.S.
When you can choose this benefit: You may enroll or update your coverage anytime. New coverage is typically effective the first of the following month.
Get started:
Learn more about pet insurance through Iron Mountain’s Voluntary Benefits site.
To enroll or update coverage, visit the Iron Mountain Pets Best site or call 888-984-8700, Monday – Friday from 8 am to 9 pm ET or Saturday from 8 am to 4 pm ET. Use the special code IronPet, if prompted.
Service after enrollment: You can file a claim or get support at petsbest.com or by calling 877-738-7237, Monday – Friday from 8 am to 9 pm ET or Saturday from 8 pm to 4 pm ET.
Contact: Pets Best
888-984-8700
Enrollment: petsbest.com/ironpet (Use promo code: IronPet)
Service: petsbest.com
Disclaimer: Iron Mountain offers Mountaineers the opportunity to receive pet insurance with discounted premiums and convenient payroll deductions through Pets Best. Participation in the Pets Best program is completely voluntary and can be canceled at any time. Pets Best has partnered with CareCredit as one option for financing of out-of-pocket veterinary expenses. Iron Mountain is not associated with CareCredit, and the Company does not endorse or recommend the use of CareCredit. Carefully consider all options available to you and select the most appropriate solution for your situation.
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Auto and home insurance
Protect your car and home with insurance from the Auto and Home Choice Program.
How the Auto and Home Choice Program helps you:
With the Auto and Home Choice program, you can get quotes from multiple carriers so you can choose the coverage and price that’s right for you.
Get quotes on coverage for the following items and more:
Car
Home or renters insurance
Boat
RV
Seasonal home
Motorcycle
Personal property (e.g., jewelry and artwork)
For your convenience, the cost for coverage can be deducted from your paycheck.
Eligibility: Regular full-time and part-time Mountaineers actively working in the U.S.
When you can choose this benefit: You may enroll or update your coverage anytime.
Get started:
Learn more about the Auto and Home Choice Program through the Iron Mountain’s Voluntary Benefits site.
To get a quote or apply for coverage, call 855-277-7592, Monday - Friday from 8 am to 8 pm or Saturday 9 am to 1 pm ET.Service after enrollment: You can file a claim or get support by contacting the insurance carrier on your policy. If you need help determining your insurance carrier, you may contact the Auto and Choice Program at 855-277-7592, Monday – Friday from 8 am to 8 pm or Saturday 9 am to 1 pm ET.
Contact: Auto and Home Choice Program
855-277-7592
ironmountainvoluntarybenefits.com