LiveWell Wellbeing Program

Be well in every way

Iron Mountain’s LiveWell Wellbeing Program, administered by Aetna, is designed to help you prioritize and elevate every aspect of your wellbeing — emotional, social, financial, and physical.

How the LiveWell Wellbeing Program helps you

• Personalized recommendations based on submitted biometric information.

• Free and confidential personal or group lifestyle coaching for sleep, healthy eating, tobacco cessation, and more.

• Chronic condition coaching for enrolled Aetna members managing diabetes, asthma, or migraines.

The LiveWell program provides ideas and tips to boost your wellbeing in the ways that are most meaningful to you.

LiveWell offers activities and interactive challenges on topics, such as:

• Lifestyle and health

• Purpose and contribution

• Relationships and community

• Development and growth

• Money and prosperity

• Mindset and resilience

For additional information, click here to see FAQs.

Eligibility: Mountaineers who are enrolled in an Aetna plan and are regularly scheduled to work 20 or more hours per week, as well as their spouses or domestic partners, can participate in the LiveWell Wellbeing Program.

What it costs: The LiveWell program is offered at no cost to you.

Get started

To get started with the program, you can register and log in online or via mobile app.

Online:

• Visit aetna.com.

• Log in or register:

  • Aetna members – Use your Aetna ID to register (your Aetna ID is a W followed by 9 digits — WXXXXXXXXX on your ID card).

  • Non-Aetna members – Use your SSN to register/create an account.

• Click Health & Wellness at the top of the page, then Discover A Healthier You.

Mobile app:

• Download the ActiveHealth mobile app from the App Store or Google Play.

• Create username and password.

• Enter a security question.

• Confirm address and enter phone number.

• Accept terms and conditions.

• Click Complete.

If you have questions or trouble creating or accessing your account, call LiveWell at 888-216-8573.

• Biometric screenings

  Biometric screenings provide valuable information to help you and your doctor better understand your current health and how you can maintain or improve it. Completing your biometric screening is a great first step to learning how you can best use the LiveWell program.

  Biometric screenings can include:

  • Blood pressure
  • Blood sugar (glucose)
  • BMI (body mass index)
  • Triglycerides
  • HDL (good) cholesterol
  • Total cholesterol
  • Waist circumference

  Eligibility: Mountaineers who are regularly scheduled to work 20 or more hours per week, as well as their spouses/domestic partners, can participate in biometric screenings.

  Get started:

  Biometric Screening Process

  • Create your account on the Labcorp site from the biometric screening card on your rewards platform.
  • Schedule your appointment or download a Physician Results Form that your doctor will be able to complete and submit.
  • Ask your doctor to complete the form using lab results performed between November 1, 2024, and October 31, 2025. Make sure the form includes all required screening results, biometric values, and signatures.
  • Fax the completed form to the fax number on the form on or before the required completion date. Or submit it yourself by using the Upload Physician Form option on the Labcorp website.