Travel Outside US
Aetna members traveling outside of the U.S. can access medical care for certain scenarios. See additional information below
Members traveling outside of the US can access medical care for urgent/emergency services and we will cover it at the highest benefit level. This can include reimbursements for prescriptions, urgent care visits and/or emergency room visits.
Once Aetna receives the claim reimbursement forms along with itemized receipt the member will get reimbursed the cost, minus any cost share such as deductible/coinsurance.
If needed, Aetna can provide members traveling outside of the country a letter showing proof of coverage.
If members are going to be outside of the country for 3-6 months, depending on the Rx, Aetna can generally provide an override so that members can have the amount of medication needed on hand while outside of the US. If members do need to get Rx while abroad, it would be the same as above where they can get reimbursed the cost upon Aetna receiving the necessary information.
Should a member be seriously injured which requires them to stay inpatient, there is an international team that will work directly with providers to help with submitting claims electronically.
Providers can contact our Passport to HealthCare team at: 800-414-0596.
Call Resolution: Aetna International (AI)
Aetna International (AI) offers Passport to Healthcare (PTH), an Administrative Service Contract (ASC) that gives non-United States (US) business partners with exposure to US expenses, medical cost containment solutions for their members needing medical treatment in the US for:
Complex elective care
Emergency
Non-urgent conditions
Kaiser
Kaiser Permanente members can get 24/7 virtual care and advice, and urgent or emergency care across while traveling. For more information about travel coverage, call 951-268-3900 (TTY 711).
Travel support for your employees
Away from Home Travel Line — Members can call 951-268-3900 to find out how to access care away from home anytime, anywhere.
KP app and kp.org/travel — Members can get answers to questions that may come up about getting care before, during, or after their trip.
Prescriptions — Members can request early refills for routine prescriptions to make sure they have enough medication while they travel. They can also get prescriptions1 for urgent care visits filled at many retail pharmacies outside Kaiser Permanente states and pay their copay or coinsurance.