New Mountaineers
Welcome to your Iron Mountain benefits! Learn about your options and what you need to do to get your benefits off to a great start.
What you need to know for 2025 benefits enrollment
As a new hire or newly benefits-eligible Mountaineer, you must choose your benefits within 30 days of your date of hire or benefits-eligible date. After you enroll, your benefits start retroactively on your date of hire or benefits-eligible date, and your benefit payments are deducted from your paycheck retroactively starting on the same date.
What you need to do
Before your date of hire or benefits-eligible date, if possible, get ready to choose your benefits by taking the following steps:
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Gather dependent verification documents
Documentation is required to enroll eligible dependents and must be received within 30 days of your eligibility date. Access documentation or learn more about who’s eligible.
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Schedule medical appointments and fill any routine prescriptions
To avoid any gaps in care before joining Iron Mountain, be sure to:
Complete any standard preventive medical or dental examinations.
Fill any current maintenance medications or prescriptions.
Make sure you’ve incurred expenses for your current Flexible Spending Accounts, if applicable.
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Learn before you enroll
Carefully review the benefits information on this site. It is publicly accessible and mobile-friendly, so you and your family can view all the information you’ll need, like plan design, costs, etc. You can also review provider networks to confirm if your current providers are in network with our plans.
Virtual Benefits Fair: This publicly accessible site provides a virtual benefits fair experience where you can visit vendor booths, watch videos and access documents highlighting our benefits.
Pre-member websites also allow you to view provider networks to review if your current providers are in network with our plans. Go here to access the pre-member sites for our health plan providers: Aetna, Kaiser, Triple S.
Ready to choose your benefits?
(available starting Oct. 24, 2024)
Our Global HR Service Support team and vendor service centers (which are mentioned on the pre-member websites) are available to support you and answer your questions after your benefits-eligibility date. For the best experience, wait until your benefits-eligibility effective date before contacting vendors.
Once you’ve chosen your benefits and enrolled in your preferred plans, make sure you’re taking advantage of all the available resources to manage your physical, mental, and financial wellbeing throughout the year.
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Get your ID card
Don’t forget! You can download your digital ID card while waiting for your card to arrive in the mail.
Your health care ID card information
Member site Electronic card Physical card Aetna* Visit MyAetnaWebsite.com to register for your member website Available within 3 business days of enrollment, 7-10 business days mail time Kaiser Visit healthy.kaiserpermanente.org, Available within 6 business days 7-10 business days mail time Delta Visit deltadentalma.com, Available within 1 business day by calling customer service 10 business days *Timing depends on the day you enroll and the frequency of enrollment files to vendors. Typically, Aetna files are sent twice per week to our vendors on Tuesday or Thursday. If you have a time-sensitive need for your ID card, contact our Global HR Service Support team at 1-855-462-7547.
Note: You won’t receive a physical or digital ID card from VSP.
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Set up your account
Visit your benefits provider’s website to set up your virtual account.
Aetna: aetna.com
Kaiser: kp.org
Triple-S: salud.grupotriples.com
Delta dental: deltadentalins.com
VSP vision: vspdirect.com
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Download benefits management apps
Many providers offer mobile apps to manage your accounts anytime, anywhere. Review individual plan details to learn more.
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Find in-network providers
Use your benefits provider’s website or mobile app to search for in-network providers for the best coverage. Need help finding a provider? Contact Aetna One Advisor (A1A) for help at 888-216-8573.
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Get benefits help year-round with Aetna One Advisor
Contact Aetna One Advisor (A1A) for help anytime of year. Advisors can answer questions and help you resolve issues related to all your Iron Mountain benefits, including medical, disability, and the 401(k) plan, regardless of whether you are currently enrolled in any plan. Contact an advisor by phone or online chat through the Aetna member website. To reach an advisor by phone, call 888-216-8573 Monday through Friday, from 8 am to 8 pm ET.