New Mountaineers
Welcome to your Iron Mountain benefits! Learn about your options and what you need to do to get your benefits off to a great start. Take a few minutes to watch the video to learn more. You may click here to open the video script as you follow along.
What you need to know for 2025 benefits enrollment
As a new hire or newly benefits-eligible Mountaineer, you must choose your benefits within 30 days of your date of hire or benefits-eligible date. After you enroll, your benefits start retroactively on your date of hire or benefits-eligible date, and your benefit payments are deducted from your paycheck retroactively starting on the same date.
What you need to do
Before your date of hire or benefits-eligible date, if possible, get ready to choose your benefits by taking the following steps:
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Schedule medical appointments and fill any routine prescriptions
To avoid any gaps in care before joining Iron Mountain, be sure to:
Complete any standard preventive medical or dental examinations.
Fill any current maintenance medications or prescriptions.
Make sure you’ve incurred expenses for your current Flexible Spending Accounts, if applicable.
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Learn before you enroll
Carefully review the benefits information on this site. It is publicly accessible and mobile-friendly, so you and your family can view all the information you’ll need, like plan design, costs, etc. You can also review provider networks to confirm if your current providers are in network with our plans.
Virtual Benefits Fair: This publicly accessible site provides a virtual benefits fair experience where you can visit vendor booths, watch videos and access documents highlighting our benefits.
Pre-member websites also allow you to view provider networks to review if your current providers are in network with our plans. Go here to access the pre-member sites for our health plan providers: Aetna, Kaiser, Triple S.
Enroll here:
Iron Mountain Benefits Center (U.S. & PR)
Important!
Iron Mountain Benefits Center team and vendor service centers (which are mentioned on the pre-member websites) are available to support you and answer your questions after your benefits-eligibility date. For the best experience, wait until your benefits-eligibility effective date before contacting vendors.
After you enroll
Once you’ve chosen your benefits and enrolled in your preferred plans, make sure you’re taking advantage of all the available resources to manage your physical, mental, and financial wellbeing throughout the year.
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Get your ID card
Don’t forget! You can download your digital ID card while waiting for your card to arrive in the mail.
Get started:
Aetna Health App
Kaiser New Member
Your health care ID card information
Member site |
Electronic card |
Physical card |
Aetna* |
Visit MyAetnaWebsite.com to register for your member website |
Available within 3 business days of enrollment, 7-10 business days mail time |
Kaiser* |
Visit healthy.kaiserpermanente.org, Available within 6 business days |
7-10 business days mail time |
Delta* |
Visit deltadentalma.com, Available within 1 business day by calling customer service |
10 business days |
*Timing depends on the day you enroll and the frequency of enrollment files to vendors. Aetna files are sent every weekday. If you have a time-sensitive need for your ID card, contact our Iron Mountain Benefits Center team at 1-877-907-4828, Monday - Friday from 8 am - 9 pm ET.
Note: You won’t receive a physical or digital ID card from VSP.
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Find in-network providers
Use your benefits provider’s website or mobile app to search for in-network providers for the best coverage. Need help finding a provider? Contact Aetna One Advisor (A1A) for help at 888-216-8573.
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Avoiding gaps in care
To avoid any gaps between your current health insurance/care and your new Iron Mountain coverage/care, review the “Schedule medical appointments and fill any routine prescriptions” section above to prepare, and then contact the Iron Mountain Benefits Center team at 877-907-4828, Monday - Friday from 8 am - 9 pm ET after your benefits eligibility date. They will support you with elections and connect you with A1A concierge to support any care navigation.
Don’t forget! You can download your digital ID card while waiting for your card to arrive in the mail. Go to the member site to learn more.
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Helpful tools and recommendations
Bookmark this site: IRMbenefits.com.
Download the Aetna Health app where you can access your digital ID card:
Download the Delta Dental Mobile App.
Download the Peak App to get mobile updates for all things Iron Mountain including benefit updates and reminders. On an Iron Mountain or personal mobile device:
Download the Firstup app from the Apple App Store or Google Play Store. (“Firstup” is the name of the platform provider for Peak.)
Log in using your Iron Mountain email address. You’ll need to authenticate using Okta the first time you use the app.
When you’re prompted for an organization code, enter iron.
Download the Fidelity NetBenefits app where you can:
Review your 401(k) details.
Make your contribution and investment elections.
Designate your beneficiary.
Wellbeing is an important part of Iron Mountain culture. All benefits-eligible Mountaineers and their household members have access to LiveWell and Resources for Living, a global program supporting emotional and social wellbeing.
Start with a strong foothold — Go to the LiveWell page and take action on your health assessment and biometric screenings to start earning wellbeing incentives.
Register for Resources for Living and explore resources to help you and your family thrive.
Access the weekly Wellbeing Skillbuilding videos on Peak and add a recurring wellbeing moment into your calendar.
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Understanding retirement plan eligibility and options
The Iron Mountain 401(k) Plan helps you save for your future. In addition to your own contributions, Iron Mountain provides a generous employer match.
*Rollover options may vary if you’re transitioning employment due to a corporate action.
Please note:
Refer to the Plan Document information found on the Irom Mountain Benefits Center or Fidelity NetBenefits for exact terms and conditions of coverage.
Any special considerations for benefits as a result of a corporate transaction may be separately communicated. Contact Iron Mountain Benefits Center team at 877-907-4828, Monday - Friday from 8 am - 9 pm ET with any questions.
Contacts
For complete contact information, go to the Contacts page.