New Mountaineers

Welcome to your Iron Mountain benefits! Learn about your options and what you need to do to get your benefits off to a great start.

What you need to know for 2025 benefits enrollment

As a new hire or newly benefits-eligible Mountaineer, you must choose your benefits within 30 days of your date of hire or benefits-eligible date. After you enroll, your benefits start retroactively on your date of hire or benefits-eligible date, and your benefit payments are deducted from your paycheck retroactively starting on the same date.

What you need to do

Before your date of hire or benefits-eligible date, if possible, get ready to choose your benefits by taking the following steps:

• Gather dependent verification documents

  Documentation is required to enroll eligible dependents and must be received within 30 days of your eligibility date. Access documentation or learn more about who’s eligible.

• Schedule medical appointments and fill any routine prescriptions

  To avoid any gaps in care before joining Iron Mountain, be sure to:

  • Complete any standard preventive medical or dental examinations.

  • Fill any current maintenance medications or prescriptions.

  • Make sure you’ve incurred expenses for your current Flexible Spending Accounts, if applicable.

• Learn before you enroll

  • Carefully review the benefits information on this site. It is publicly accessible and mobile-friendly, so you and your family can view all the information you’ll need, like plan design, costs, etc. You can also review provider networks to confirm if your current providers are in network with our plans.

  • Virtual Benefits Fair: This publicly accessible site provides a virtual benefits fair experience where you can visit vendor booths, watch videos and access documents highlighting our benefits.

  • Pre-member websites also allow you to view provider networks to review if your current providers are in network with our plans. Go here to access the pre-member sites for our health plan providers: Aetna, Kaiser, Triple S.

• Get your ID card

  Don’t forget! You can download your digital ID card while waiting for your card to arrive in the mail.

  Your health care ID card information

  Member site	Electronic card	Physical card
  Aetna*	Visit MyAetnaWebsite.com to register for your member website	Available within 3 business days of enrollment, 7-10 business days mail time
  Kaiser	Visit healthy.kaiserpermanente.org, Available within 6 business days	7-10 business days mail time
  Delta	Visit deltadentalma.com, Available within 1 business day by calling customer service	10 business days

  *Timing depends on the day you enroll and the frequency of enrollment files to vendors. Typically, Aetna files are sent twice per week to our vendors on Tuesday or Thursday. If you have a time-sensitive need for your ID card, contact our Global HR Service Support team at 1-855-462-7547.

  Note: You won’t receive a physical or digital ID card from VSP.

• Set up your account

  Visit your benefits provider’s website to set up your virtual account.

  • Aetna: aetna.com

  • Kaiser: kp.org

  • Triple-S: salud.grupotriples.com

  • Delta dental: deltadentalins.com

  • VSP vision: vspdirect.com

• Find in-network providers

  Use your benefits provider’s website or mobile app to search for in-network providers for the best coverage. Need help finding a provider? Contact Aetna One Advisor (A1A) for help at 888-216-8573.

• Get benefits help year-round with Aetna One Advisor

  Contact Aetna One Advisor (A1A) for help anytime of year. Advisors can answer questions and help you resolve issues related to all your Iron Mountain benefits, including medical, disability, and the 401(k) plan, regardless of whether you are currently enrolled in any plan. Contact an advisor by phone or online chat through the Aetna member website. To reach an advisor by phone, call 888-216-8573 Monday through Friday, from 8 am to 8 pm ET.

• Understanding health and wellbeing eligibility

  Eligibility — Whether you’re full-time or part-time, understand what you can elect and what benefits are paid for by Iron Mountain.

• Avoiding gaps in care

  To avoid any gaps between your current health insurance/care and your new Iron Mountain coverage/care, review the  “Before your eligibility effective date” section here to prepare, and then contact the Global HR Service Support team on day one of your benefits eligibility. They will support you with elections and connect you with  A1A concierge to support any care navigation.

  Don’t forget! You can download your digital ID card while waiting for your card to arrive in the mail.  Go to the member site to learn more.

• Helpful tools and recommendations

  • Bookmark this site: www.IRMbenefits.com.

  • Download the Aetna Health app where you can access your digital ID card:

    • Access your digital ID card.

    • Learn more about your medical ID cards.

  • Download the Delta Dental Mobile App.

  • Download the Peak App to get mobile updates for all things Iron Mountain including benefit updates and reminders. On an Iron Mountain or personal mobile device:

    • Download the Firstup app from the Apple App Store or Google Play Store. (“Firstup” is the name of the platform provider for Peak.)

    • Log in using your Iron Mountain email address. You’ll need to authenticate using Okta the first time you use the app.

    • When you’re prompted for an organization code, enter iron.

  • Download the Fidelity NetBenefits app where you can:

    • Review your 401(k) details.

    • Make your contribution and investment elections.

    • Designate your beneficiary.

  • Wellbeing is an important part of Iron Mountain culture. All benefits-eligible Mountaineers and their household members have access to LiveWell and  Resources for  Living, a global program supporting emotional and social wellbeing.

    • Start with a strong foothold — Go to the LiveWell page and take action on your health assessment and biometric screenings to start earning wellbeing incentives.

    • Register for Resources for  Living and explore resources to help you and your family thrive.

    • Access the weekly Wellbeing Skillbuilding videos on Peak and add a recurring wellbeing moment into your calendar.

• Understanding when you can elect coverage and when it becomes effective

  See when you can elect coverage and when it becomes effective. If you are joining us because of a corporate action, please review your HR Onboarding materials. Get answers to your benefits questions by contacting the Global HR Service Support team.

• Understanding retirement plan eligibility and options

  The Iron Mountain 401(k) Plan helps you save for your future. In addition to your own contributions, Iron Mountain provides a generous employer match. 

  • Get an overview of the Iron Mountain US 401(k) Plan and Puerto Rico 401(k) Plan.

  • Browse general FAQs (or FAQs for Puerto Rico) to understand Plan options, including eligibility, rolling over prior retirement plan balances*, and information on loans and withdrawals.

  • Learn about the impact of retirement savings and prepare to enroll.

  • Discover resources and personalized support to improve your financial health at imfinancialwellbeing.com.

  *Rollover options may vary if you’re transitioning employment due to a corporate action.

Please note:

Refer to the Plan Document information found on the IM Benefits enrollment site or Fidelity NetBenefits for exact terms and conditions of coverage.

Any special considerations for benefits as a result of a corporate transaction may be separately communicated. Contact the Global HR Service Support team with any questions.

Contacts

For complete contact information, go to the Contacts page.