Contacts
General Help
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Global HR Service Support
Administration and general information
Hours of operation: Monday - Friday, 9am - 6pm ET.
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Iron Mountain Benefits Center (US/PR)
Call 877.907.4828 for assistance.
Hours of operation: Monday – Friday from 8 am – 9 pm ET.
Click here for more information
If an employee is requesting Telecommunications Device for the Deaf (TDD), Iron Mountain Benefits Center representatives are referring the employee to either use the chat service or SPC if available.
Health
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Aetna
Medical
TDD: 800.628.3323
Text "AetnaHealthApp" to 90156 for a download link.
App Store: Download here
Google Play: Download here
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Kaiser Permanente
Medical and prescription drugs (California residents only)
TTY: 711
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Fidelity
Health Savings Account (HSA)
Hours of operation: Monday - Friday, 8:30 am - 8:00 pm ET
Flexible Spending Accounts (FSA), Commuter Benefit, Adoption Assistance
Hours of operation: Monday - Friday, 8:00 am - 8:00 pm ET
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24/7 Informed Nurse Line
Registered nurses available by telephone
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CVS MinuteClinics
Care for minor illnesses or vaccinations
Wellbeing
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PsychHub
Emotional Wellbeing
app.psychhub.com/signup/ironmountain
Enter your email and first and last name.
Check the box to agree to the terms and conditions.
Click the “Sign up” button.
Money
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Fidelity
401(k)
800.835.5095 (English)
800.587.5282 (Spanish)
Hours of operation: Monday - Friday, 8:30 am - midnight ET
Employee Stock Purchase Plan
Health Savings Account (HSA)
Hours of operation: Monday - Friday, 8:30 am - 8:00 pm ET
Flexible Spending Accounts (FSA), Commuter Benefit, Adoption Assistance
Hours of operation: Monday - Friday, 8:00 am - 8:00 pm ET
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Lincoln Financial Group
Life Insurance / Evidence of Insurability (EOI) and Portability
Accidental Death & Dismemberment (AD&D)
Life Insurance Claims
Company code: IronMountain (claims)
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Choice Platform
Auto and Home Insurance
855.277.7592
ironmountainvoluntarybenefits.com
Hours of Operation: Monday - Friday, 7 am - 8 pm CT, and Saturday, 7 am - 1 pm CT
Leave of Absence and Disability
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Lincoln Financial Group
Leaves of absence and Short-Term and Long-Term Disability
800-213-1532 (TDD calls accepted)
Company code: IronMountain (claims)