Contacts

Contacts

General Help

  • Iron Mountain Benefits Center (US/PR)

    Call 877.907.4828 for assistance.

    Hours of operation: Monday – Friday from 8 am – 9 pm ET.

    Click here for more information

    If an employee is requesting Telecommunications Device for the Deaf (TDD), Iron Mountain Benefits Center representatives are referring the employee to either use the chat service or SPC if available.

Health

  • Fidelity

    Health Savings Account (HSA)

    800.544.3716

    netbenefits.com

    Hours of operation: Monday - Friday, 8:30 am - 8:00 pm ET


    Flexible Spending Accounts (FSA), Commuter Benefit, Adoption Assistance

    833.299.5089

    netbenefits.com

    Hours of operation: Monday - Friday, 8:00 am - 8:00 pm ET

    For all products, the following services are available: Click to chat available on the website. Virtual Assistant is available to help navigate resources and answers to questions. TDD: 711

Wellbeing

Money

Leave of Absence and Disability

Work Perks

Disclaimer

© 2025 Iron Mountain Incorporated. All Rights Reserved. This website is not intended to replace the Summary Plan Documents that provide further details on Iron Mountain medical, dental, vision, Flexible Spending Account (FSA), retirement, disability, Life, Accidental Death & Dismemberment (AD&D), and any additional plans available to you. This site is a brief synopsis of key features of your available benefits plans. It's intended to help you use these plans effectively and alert you to actions or situations that could limit the benefits you and your eligible dependents might receive. Refer to the Summary Plan Documents for exact terms and conditions of coverage. If any conflict arises between this site and the official Plan Documents, the terms of the actual Plan Documents or other applicable documents will govern. Iron Mountain reserves the right to change, modify, or terminate the plans at any time. This website isn't a contract for purposes of employment or payment of benefits.

Certain employees subject to a collective bargaining agreement are only eligible to participate in certain benefits to the extent provided in the applicable collective bargaining agreement.

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