Aetna One Advisor (A1A)

Aetna One Advisor (A1A)

Get year-round support for your benefits needs and questions.

Throughout the year, you can reach out to Aetna One Advisor (A1A) for personalized support with your Iron Mountain benefits.

Call your A1A for:

  • Answers to your questions about Iron Mountain benefits, including:

    • Medical

    • LiveWell

    • Disability

    • 401(k)

  • Help resolving claim issues

  • Information about which doctors are in network

  • Education about treatment options and decision support

  • Administrative tasks like scheduling appointments and confirming pre-certifications

  • Coordinating calls with providers and caregivers

Note: All conversations with your advisor are completely confidential — no information is shared with Iron Mountain.

Eligibility: All Mountaineers eligible for an Iron Mountain medical plan administered by Aetna.

Get started

Contact an advisor by phone or online chat through the Aetna member website. To reach an advisor by phone, call 888-216-8573 Monday through Friday, from 8 am to 8 pm ET.

Note: You can chat with an advisor after you’ve enrolled and registered on the Aetna member website.

Disclaimer

© 2024 Iron Mountain Incorporated. All Rights Reserved. This website is not intended to replace the Summary Plan Documents that provide further details on Iron Mountain medical, dental, vision, Flexible Spending Account (FSA), retirement, disability, Life, Accidental Death & Dismemberment (AD&D), and any additional plans available to you. This site is a brief synopsis of key features of your available benefits plans. It's intended to help you use these plans effectively and alert you to actions or situations that could limit the benefits you and your eligible dependents might receive. Refer to the Summary Plan Documents for exact terms and conditions of coverage. If any conflict arises between this site and the official Plan Documents, the terms of the actual Plan Documents or other applicable documents will govern. Iron Mountain reserves the right to change, modify, or terminate the plans at any time. This website isn't a contract for purposes of employment or payment of benefits.

Certain employees subject to a collective bargaining agreement are only eligible to participate in certain benefits to the extent provided in the applicable collective bargaining agreement.

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