Becoming a new Mountaineer
Welcome to the Iron Mountain benefits program!
As a new Mountaineer (or if you are newly eligible for Iron Mountain benefits), you have important decisions to make for you and your family. We provide lots of resources and tools you can use to learn about and choose your benefits that will help you and your loved ones thrive.
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The basics
If you want Iron Mountain benefits, you must make your choices within 30 days of the date you were hired (or the date you became newly eligible for Iron Mountain benefits). If you make your choices within those 30 days, your coverage begins retroactively on your new hire date (or the date you became newly eligible for Iron Mountain benefits). Your benefit payments for coverage, which are deducted from your paycheck, also begin retroactively to that same date.
Click and explore the information below to learn how our model and resources are designed to support you with the following:
Understanding and choosing the right medical plan
Managing benefits when you have a chronic condition or planned surgery or birth of a child
Dealing with the disruption of provider relationships or prescription drugs
Choosing your benefits when you have limited access to a computer
Understanding differences in costs and coverage
Getting support in different languages
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What to do
Before your date of hire (or the date you became newly eligible for benefits)
Helpful “to-do’s” before you join us.
Gather dependent verification documents
To include dependents in your coverage, you must provide documentation to confirm their eligibility within 30 days of your date of hire (or the date you become newly eligible for benefits). Click below for the types of documentation needed and to learn more about who’s eligible.
Resources
Schedule medical appointments and fill any routine prescriptions
To avoid any concerns with gaps in care, before joining Iron Mountain you can:
Complete any standard preventive medical or dental examinations.
Fill prescriptions for any ongoing/routine medications.
Make sure you’ve incurred your expenses for your Flexible Spending Accounts (FSAs), if applicable.
Learn before you elect
Review these resources to learn about the benefits offered to you.
www.IRMbenefits.com: This site is publicly accessible and mobile-friendly for you and your family. On this site, you can view all benefits offered, compare plan design options and costs, access provider networks to confirm if your providers are in network, and find resources to help you understand and use your benefits. Make this site your first stop whenever you need benefits information and resources. Bookmark the site so you can always find it quickly and easily.
Virtual Benefits Fair: Explore the virtual benefit fair experience where you can visit vendor booths, watch videos, and access information about our benefits. Aetna pre-member website includes information about finding network providers and special programs and resources available to Aetna plan members.
Kaiser pre-member website includes important information about the Kaiser plan.
Important!
Our Global HR Service Support team and benefit vendor contact information is on the pre-member sites, but they won’t have information to support you until your benefits-eligibility date. For the best experience, please wait until your date of hire (or the date you become newly benefits-eligible) before contacting our vendors and Global HR Service Support.
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Starting on your date of hire (or the date you become newly benefits-eligible)
Complete these “to-do’s” once you are eligible for Iron Mountain benefits.
Our Global HR Service Support team can:
Support all languages
Be accessed in a variety of ways
Online: myMAP
Phone: 855-IM-ASK-HR
Chat: myMAP
Email: irmHR.NAM@ironmountain.com
Hours of operation: Monday – Friday, 9 a.m. to 6 p.m. ET
Help you choose your benefits online or by phone
Note: If you’re concerned about gaps in coverage, review the “Before your eligibility effective date” section here and then contact our Global HR Service Support team for support and enrollment assistance. A1A can also help you navigate medical and pharmacy needs.
Learn about your options before making your choices
www.IRMbenefits.com: This site is publicly accessible and mobile-friendly for you and your family. On this site, you can view all benefits offered, compare plan design options and costs, access provider networks to confirm if your providers are in network, and find resources to help you understand and use your benefits. Make this site your first stop whenever you need benefits information and resources. Bookmark the site so you can always find it quickly and easily.
Virtual Benefits Fair: Explore the virtual benefit fair experience where you can visit vendor booths, watch videos, and access information about our benefits. Aetna pre-member website include information about finding network providers and special programs and resources available to Aetna plan members.
Important: Our vendor contact information is on these sites, but they won’t have information about you and your eligibility until after your eligibility date.
Concierge support: Our A1A concierge team at Aetna is available to help you:
Understand all the benefits we offer (not just medical)
Understand the different medical plans offered (not just Aetna plans)
Understand provider networks
Online tool or through A1A phone support
Find new providers and make appointments
Access all our benefits vendors
Understand clinical, lifestyle, and wellbeing programs
Choose your benefits
New Mountaineers or Mountaineers whose change of employment status qualifies them for benefits eligibility can enroll throughout the year.
You must enroll within 30 days of your hire or benefits eligibility date.
Elections take effect on your hire date or newly benefits-eligible date.
Enrollment is easy with our new benefits platform
Iron Mountain has partnered with bswift to make it easier than ever to understand your options, choose the best plan, and sign up. Visit https://IRMbenefits.bswift.com now to get started.
Features include:
Access your benefits information anywhere, anytime, on your laptop or mobile device.
Share site access with your spouse or domestic partner.
Quickly compare plan options so you can get the best coverage for your money.
Easily search providers to find the coverage you need.
Use helpful decision tools to make smart choices.
Translate your benefits information into your native language with the click of a button.
Need more help? Don’t worry! Call 877-907-4828 for support. The Benefits Center is available Monday – Friday from 8 a.m. – 9 p.m. ET.
Introducing EmmaTM!
Your virtual benefits assistant, EmmaTM, is available to assist you through the enrollment process. EmmaTM calculator, videos, and FAQs can help you understand your options and make the best choices.
EmmaTM is more than just a guide—she is a comprehensive tool designed to ensure you have a great enrollment experience!Important!
Generally, it takes one business day after joining Iron Mountain for you to have an “open event” to elect your benefits through the enrollment website/app. Your coverage will be retroactive to your date of hire or your eligibility date assuming you enroll within the 30-day window.
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Your health care ID card information
Member site Electronic Card Physical Card Aetna* Visit MyAetnaWebsite.com to register for your member website. Available within 3 business days of enrollment 7–10 business days mail time Kaiser Visit healthy.kaiserpermanente.org. Available within 6 business days 7–10 business days mail time Delta Visit deltadentalma.com. Available within 1 business day by calling customer service 10 business days *Timing depends on the day you enroll and the frequency of enrollment files to vendors. If you have a time-sensitive need for your ID card, contact our Global HR Service Support team.
Note: You won’t receive a physical or digital ID card from VSP.
Aetna One Advisor (A1A)
Even if you aren’t in an Aetna medical plan, you can contact Aetna One Advisor (A1A) for help with questions and issues related to all your Iron Mountain benefits, including medical, disability, and other coverage, and the 401(k) plan. Connect with A1A by online chat through the Aetna member website or by phone at 888-216-8573, Monday through Friday, 8 am to 8 pm ET.