Aetna
Aetna
Aetna® Concierge can help make sense of your health plan. A concierge will listen, understand your needs and find solutions that are right for you.
A concierge can help you:
Get answers about a diagnosis.
Select a doctor.
Learn about your coverage.
Plan for upcoming treatment.
Find health care solutions that fit your needs.
Learn how to use our online tools to make the right decisions.
Find network providers based on your medical needs.
Assist you in scheduling appointments.
Learn More
Get Started
There are two ways to contact a concierge Monday through Friday from 8 AM to 6 PM ET local time.
Log in at Aetna.com and chat online.
Call the toll-free number on your Aetna member ID card.
Aetna Enhanced Maternity ProgramTM
With the Aetna Enhanced Maternity Program, you can count on support throughout your entire pregnancy journey. The program is included in your Aetna® plan. You’ll learn about what to expect before and after delivery, early labor symptoms, newborn care and more.
Learn More
View the Aetna Enhanced Maternity ProgramTM flyer
Get Started
Text BABY to 66902.*
Enroll on your Aetna member website.
Call 1-800-272-3531 (TTY: 711) weekdays from 8 AM to 7 PM ET.
Aetna® nurse care manager
If you’re faced with a serious medical condition, you can get the help you need directly from your Aetna® nurse care manager. They’ll give you one-on-one attention and help you work better with your doctor, get follow-up care and much more.*
Here’s how it works:
You get a single point of contact: You’ll build a lasting and trusting relationship with one nurse. They’ll get to know you and will be the dedicated resource for your family. And they’re ready to act on your health needs quickly — and with your best interests in mind.
Learn More
View the Aetna® nurse care manager flyer
Get Started
To connect with your nurse care manager, just call 1-855-610-0854 (TTY:711). Or in some cases, they’ll reach out to you first.
*This service is administered by Aetna through the Mercer Health Advantage program.