Contact and Resources
Contact & Resources
Getting help
Call the Chubb Benefits Service Center toll-free at 1-844-58CHUBB (1-844-582-4822); available Monday through Friday, 8 am to 8 pm ET.
Chubb Benefits Portal
Get personalized guidance with the Chubb Benefits Portal resource, Ask Emma® .
Use the cost and comparison tools and other resources to help you make informed decisions.
Visit the Your Resources section of the Chubb Benefits Portal to access plan documents, benefit summaries and detailed information on all of Chubb’s benefits.
Chat online on the Chubb Benefits Portal. Click the chat bubble to get live assistance from a Chubb Benefits Customer Service Representative.
Contact information
You can contact our providers directly if you have specific questions about our plans or your personal situation:
| Benefit providers | |||
|---|---|---|---|
Benefit |
Administrator |
Website |
Phone number |
Medical |
Aetna |
1-866-562-1880 |
|
Horizon Blue Cross Blue Shield |
Members: 1-800-355-2583 Information for non-members: 1-800-722-2583, option 1 |
||
Kaiser (CA & HI) |
CA Member Services: 1-800-464-4000 HI Member Services: 1-800-966-5955 |
||
Transcarent |
1-844-58CHUBB (1-844-582-4822) |
||
Prescription drug |
Express Scripts |
1-866-544-6884 |
|
Kaiser |
1-800-464-4000 |
||
Rx Savings Solutions |
1-800-268-4476 |
||
Cancer Advocate Plus |
Chubb Workplace Benefits |
N/A |
For policy/claim questions call: 1-833-542-2013 |
Cancer care |
Memorial Sloan Kettering (MSK) |
1-833-825-4561 |
|
Musculoskeletal care concierge |
HSS Perform |
1-917-260-3103 |
|
Supplemental medical |
Chubb |
1-833-542-2013 |
|
Dental |
Aetna |
1-877-238-6200 |
|
Vision |
EyeMed |
1-866-800-5457 |
|
Family-building services |
Progyny |
1-833-233-0561 |
|
SmartConnect - Medicare concierge |
N/A |
N/A |
1-877-374-2705 |
Well-being |
Sharecare |
1-855-755-5405 |
|
Life insurance |
Prudential |
N/A |
1-844-58CHUBB (1-844-582-4822) |
Personal accidental insurance (PAI) |
Chubb Policy #N04156274 |
N/A |
1-800-336-0627 |
Leaves |
ESIS |
N/A |
1-844-58CHUBB (1-844-582-4822), option 4 |
Disability insurance |
New York Life |
N/A |
1-844-58CHUBB (1-844-582-4822) |
Employee assistance program (EAP) |
Aetna Resources for Living |
resourcesforliving.com |
1-888-802-5698 |
Retirement savings and investment plans |
Retirement Savings Plan: Fidelity ESPP: Fidelity |
1-800-939-2227 |
|
Long-term care insurance |
Genworth Financial Group |
1-800-416-3624 |
|
Savings and Spending Accounts |
WEX |
1-866-451-3399 |
|
Commuter benefit |
WEX |
1-866-451-3399 |
|
Group legal plan |
MetLife® Legal Plans |
legalplans.com |
1-800-438-6388 |
Auto and home insurance |
Chubb Customer Center |
N/A |
1-800-777-2131 |
Identity theft |
LifeLock by Norton |
nortonlifelock.com/us/en/partner/employee-benefits/benefit-premier |
1-800-607-9174 |
Personal cyber insurance |
Blink® by Chubb® |
1-833-550-9664 |
|
Pet insurance |
Healthy Paws |
1-855-898-8991 |
|
Discount mall |
PerkSpot |
1-866-606-6057 |
|
Travel 365 |
Chubb |
N/A |
1-844-825-2264 |