Health
You’re eligible for free private medical insurance through Iron Mountain, which gives you quick access to medical treatment when you need it most.
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Overview
As an Iron Mountain employee, you are eligible to enrol in the private medical insurance plan upon hire, which pays for medical bills and hospital stays. Iron Mountain pays for your cover, but you have the option to add family members at your own expense.
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Cover details
Private medical insurance covers the following services as noted below. Excess cover is £100 per person per year.
Services Covered Level of Cover Inpatient and Day Care Treatment Full refund in accordance with the insurer’s published table of benefits Outpatient Treatment Full refund Alternative Therapies/Complementary Medicine 20 sessions of physiotherapy, osteopathic treatment and acupuncture for non-musculoskeletal (MSK) conditions on referral by a general practitioner (GP) BacktoBetter* For pain, stiffness, weakness, spasm, a pull or a strain, or other discomfort in the back, neck, muscles or joints Management may be:
• Telephone and/or web-based support
• Physiotherapy via approved provider networks
• Referral to a specialistPsychiatric Treatment** • Psychiatric inpatient or day-patient treatment up to 28 days per insured person per policy year
• Full refund on psychiatric specialist or psychiatric therapist fees for outpatient treatment on referral by your GPNHS Cash Benefit £100 per night, up to 35 nights per policy year Maternity Benefit £150 per birth Home Nursing Full refund in accordance with the insurer’s published table of benefits Private Ambulance Full refund in accordance with the insurer’s published table of benefits Parents Accompanying Children For one parent accompanying a child aged 11 and under Cover for Child Dependent Up to age 24 Cancer Cover Enhanced cancer proposition has been selected Aviva Digital GP The Aviva Digital GP app gives you access to:
• Unlimited video consultations with NHS-registered GPs, 24/7
• Repeat NHS prescriptions with free delivery
• Pediatric consultations
• Menopause support with menopause-trained health professionals
View a flyer, the Aviva Digital GP Guide, and FAQs for more details.*You must call Aviva to arrange and manage your treatment. You do not need to see a GP before making a claim for MSK or psychiatric services; however, you will need a GP referral for all other services.
**The policy covers recognised treatment of acute mental health conditions which aims to lead to your full recovery. Psycho-geriatric treatment and treatment for addictive conditions, including alcoholism, drug and solvent abuse will be excluded from cover.
Additional Resources
Aviva Private Medical Insurance Member Guide
Aviva Private Medical Insurance Cover Guide
Aviva Private Medical Insurance Cancer Cover Flyer
Aviva Private Medical Insurance Cancer Support Flyer
Aviva Private Medical Insurance BacktoBetter FAQs
Aviva Private Medical Insurance BacktoBetter - Claim Guide
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Costs
See what you pay for care each month in 2025/2026 based on your level of cover if you’re under 65 years of age.
Full Monthly Cost You Pay Monthly You Only £69.17 £0 You + Spouse/Partner £138.34 £69.17 You + Child £103.76 £34.59 You + Family* £172.93 £103.76 *Iron Mountain pays 100% of family coverage for Directors and above.
See what you pay for care each month in 2025/2026 based on your level of cover if you’re 65 years of age or older.
Full Monthly Cost You Pay Monthly You Only £138.34 £0 You + Spouse/Partner £276.68 £138.34 You + Child £207.51 £69.17 You + Family* £345.85 £207.51 *Iron Mountain pays 100% of family coverage for Directors and above.
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Making a claim
To make a claim, call the claims helpline at 0800 158 3317 Monday through Friday from 8 a.m. to 8 p.m., or Saturday from 8 a.m. to 1 p.m.
Leaving Iron Mountain?
If you leave Iron Mountain, the Company’s contributions to your medical insurance will stop as of your last day of employment. However, you can convert your private medical insurance to an individual policy. Contact Aviva for more information.
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Contacts
Aviva
Private Medical Insurance
0800 158 3317 Claims
Monday through Friday, 8 a.m. to 8 p.m., or Saturday from 8 a.m. to 1 p.m.