Contact list
Contact list
| Benefit Type | Carrier Name | Phone Number | Website/Notes |
| Medical | Anthem | (833) 290-2480 | anthem.com |
| Kaiser (includes prescription) | (800) 464-4000 | kp.org | |
| Prescription Drugs | CVS Caremark (Anthem Medical Plans only) | (855) 361-8564 | caremark.com |
| Dental | Aetna | (877) 238-6200 | www.aetna.com |
| Vision | Eyemed | (866) 723-0514 | www.eyemedvisioncare.com |
| 401(k) | T. Rowe Price | (800) 922-9945 | rps.troweprice.com |
| Flexible Spending Accounts | Anthem | (833) 290-2480 | anthem.com |
| Life Insurance | Prudential | Enrolling in, Changing or Cancelling Coverage: (888) 695-6947
Life Claim Customer Service: Phone: (800) 524-0542 Fax: (888) 227-6764 |
N/A |
| Leaves Administration | AbsenceOne | Tel: (855) 253–9101 (Option 1 for a new leave/disability, Option 2 for an existing leave/disability) | absenceone.com/CarMax |
| Long Term Disability | Prudential |
(888) 695-6947 General
(855) 253-9101 Option 3- Claims (888) 257-0412 EOI |
Claims: disability.requests@prudential.com Fax: (877) 899-4885 EOI:medical.uw@prudential.com. Fax: (877) 605-6671 |
| Critical Illness, Accident, and Hospital Indemnity Group Benefits | Aflac | (800) 433-3036 | www.aflac.com/carmax |
| Voluntary Benefits | YouDecide | (800) 598-0254 | YouDecide.com/carmax |
| Parking and Transit | Anthem | (833) 290-2480 | anthem.com |
| Employee Stock Purchase Plan (ESPP) | Computershare | (866) 322-7629 | www-us.computershare.com/employee |
| Stock Incentive Plan | E*Trade | (Options & Awards)
(800) 838-0908 |
etrade.com |
| Teladoc | (800) TELADOC (835-2362) | Teladoc.com | |
| Tuition | Edcor | (844) 364-2306 | https://carmax.tap.edcor.com/ |
| Adoption Assistance Program | (804) 217-6818
Fax: (804) 935-6641 |
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| Pension Plan (frozen) | (888) 695-6947, option 5
Fax: (804) 935-6641 |
pension@carmax.com | |
| CarMax Well-Being Program | Sharecare | (833) 311-3643 | carmaxwellbeing.com Before you download Sharecare, you must register from a web browser on your computer or mobile device at carmaxwellbeing.com. Then, create your user ID and password to use when you sign in to Sharecare. Otherwise, you won't get the added benefits from CarMax |
| Mental Health/EAP | Spring Health | (855) 629-0554 | Carmax.springhealth.com |
