Contact list
| Benefit Type | Carrier Name | Phone Number | Website/Notes |
| Medical | Anthem | (833) 290-2480 | anthem.com |
| Kaiser (includes prescription) | (800) 464-4000 | kp.org | |
| Prescription Drugs | CVS Caremark (Anthem Medical Plans only) | (855) 361-8564 | caremark.com |
| Dental | Aetna | (877) 238-6200 | www.aetna.com |
| Vision | Eyemed | (866) 723-0514 | www.eyemedvisioncare.com |
| 401(k) | T. Rowe Price | (800) 922-9945 | rps.troweprice.com |
| Flexible Spending Accounts | Anthem | (833) 290-2480 | anthem.com |
| Employee Assistance Program | Anthem | (855) 873-4932 | anthemEAP.com and enter CarMax |
| Life Insurance | Prudential | Enrolling in, Changing or Cancelling Coverage: (888) 695-6947
Life Claim Customer Service: Phone: (800) 524-0542 Fax: (888) 227-6764 |
N/A |
| Leaves Administration | AbsenceOne | Tel: (855) 253–9101 (Option 1 for a new leave/disability, Option 2 for an existing leave/disability) | absenceone.com/CarMax |
| Long Term Disability | Prudential |
(888) 695-6947 General
(855) 253-9101 Option 3- Claims (888) 257-0412 EOI |
Claims: disability.requests@prudential.com Fax: (877) 899-4885 EOI:medical.uw@prudential.com. Fax: (877) 605-6671 |
| Engage Wellbeing | (800) 596-6994 Help Desk | Register at engage-wellbeing.com then download the app from the Apple App Store® or Android Google Play™ Store. | |
| Critical Illness, Accident, and Hospital Indemnity Group Benefits | Aflac | (800) 433-3036 | www.aflac.com/carmax |
| Voluntary Benefits | YouDecide | (800) 598-0254 | YouDecide.com/carmax |
| Parking and Transit | Anthem | (833) 290-2480 | anthem.com |
| Employee Stock Purchase Plan (ESPP) | Computershare | (866) 322-7629 | www-us.computershare.com/employee |
| Stock Incentive Plan | E*Trade | (Options & Awards)
(800) 838-0908 |
etrade.com |
| Teladoc | (800) TELADOC (835-2362) | Teladoc.com | |
| Tuition | Edcor | (844) 364-2306 | https://carmax.tap.edcor.com/ |
| Adoption Assistance Program | (804) 217-6818
Fax: (804) 935-6641 |
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| WW (Weight Watchers Reinvented) | (866) 204-2885 | https://www.weightwatchers.com/us/carmax | |
| Pension Plan (frozen) | (888) 695-6947, option 5
Fax: (804) 935-6641 |
pension@carmax.com |
