Contact Us - HR Service Center

Get in touch with the CVS Health HR Service Center for prompt assistance with your benefits, enrollment questions, or status changes.

Call Us

1-888-694-7287

When prompted, say "Health Care" or press 1.

Hours of Operation

Monday through Friday: 8:00 AM to 8:00 PM ET

Medical & Rx options

Medical & Rx Options

We offer three distinct categories of medical and prescription coverage designed to fit your health needs and financial goals: Health Savings Plans (Gold & Silver), Hybrid Plans (Gold & Silver), and the Informed Choice Plan.

Ready to take action? Log in to the benefits portal to review your personalized benefit options, rates, and enroll.

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Health Savings Plans (Gold & Silver)

Corporate population only

HSP options feature competitive deductibles and full HSA eligibility, with CVS Health contributing $500 for single or $1,000 for family coverage. Preventive generic drugs are covered at $0 before meeting the deductible.

HSP Gold Summary (SBC) Gold Rx Summary HSP Silver Summary (SBC) Silver Rx Summary

Hybrid Plans (Gold & Silver)



Hybrid plans offer predictable copays for many services including primary care ($25) and urgent care ($50) without needing to meet the deductible first. Drug coverage utilizes the Value Formulary with $0 generic options.

Hybrid Gold Summary (SBC) Gold Rx Summary Hybrid Silver Summary (SBC) Silver Rx Summary

Informed Choice Plan



Features a balanced network approach with copays for primary care visits and specialist care and comprehensive Value Formulary prescription coverage.

Informed Choice Summary (SBC) Rx Plan Summary
Compare medical plan options

Hawaii & Puerto Rico Regional Plans: Colleagues residing in Hawaii or Puerto Rico may click here to review their respective medical plan options.

Benefits Eligibility Overview

Colleagues regularly scheduled to work 30+ hours per week are eligible for full-time benefits. Your coverage start timeline and medical plan choices depend on your colleague group:

Retail & Distribution Centers

Only Job Levels 6 and Below

Waiting Period:

91st Day of Continuous Employment

Medical Plan Options:

Three (3) Options Available (Informed Choice & Hybrids)

Corporate & Other Groups

Includes Store & Pharmacy Managers, Pharmacists & DC Supervisors & above

Waiting Period:

First Day of the Month Following Hire

Medical Plan Options:

5 Options Available (Includes HSP, Hybrids & Informed Choice)

What's Available When

Annual Enrollment

  • Medical, Dental & Vision
  • Flexible Spending Accounts (FSAs)
  • Disability & Life Insurance
  • Accident & Critical Illness
  • Legal & Identity Protection

Anytime During the Year

  • No-cost confidential counseling
  • MinuteClinic wellness benefits
  • Financial coaching
  • Tuition Assistance Program
  • Paid parental leave (after 1 year)

*Differences may apply for union colleagues. Refer to your official offer letter for exact terms.

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This website provides an overview of benefits for CVS Health colleagues and is for informational purposes only. If there's any difference between this website and plan documents, official plan documents will govern. CVS Health reserves the right to amend, modify or terminate all or part of its benefits plans at any time. This description isn't an employment contract or guarantee. Colleagues may need to meet certain eligibility requirements to participate. Colleague contributions are not used to pay plan expenses for vendors or other service providers that are subsidiaries of CVS Health, except as may be permitted by ERISA. Union colleagues aren't covered unless their collective bargaining agreement specifically provides for a benefit.