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Contact Us - HR Service Center

Get in touch with the CVS Health HR Service Center for prompt assistance with your benefits, enrollment questions, or status changes.

Call Us

1-888-694-7287

When prompted, say "Health Care" or press 1.

Hours of Operation

Monday through Friday: 8:00 AM to 8:00 PM ET

Enrollment & Changes

Enrollment & Changes

Review the information and details outlined below.

Ready to take action? Log in to the benefits portal to review your personalized benefit options, rates, and enroll.

Log in to make changes

Benefits Eligibility Overview

Colleagues regularly scheduled to work 30+ hours per week are eligible for full-time benefits. Your coverage start timeline and medical plan choices depend on your colleague group:

Retail & Distribution Centers

Only Job Levels 6 and Below

Waiting Period:

91st Day of Continuous Employment

Medical Plan Options:

Three (3) Options Available (Informed Choice & Hybrids)

Corporate & Other Groups

Includes Store & Pharmacy Managers, Pharmacists & DC Supervisors & above

Waiting Period:

First Day of the Month Following Hire

Medical Plan Options:

5 Options Available (Includes HSP, Hybrids & Informed Choice)

What's Available When

Annual Enrollment

  • Medical, Dental & Vision
  • Flexible Spending Accounts (FSAs)
  • Disability & Life Insurance
  • Accident & Critical Illness
  • Legal & Identity Protection

Anytime During the Year

  • No-cost confidential counseling
  • MinuteClinic wellness benefits
  • Financial coaching
  • Tuition Assistance Program
  • Paid parental leave (after 1 year)

*Differences may apply for union colleagues. Refer to your official offer letter for exact terms.

How to Access Your Secure Benefits Portal to Enroll

Choose from three convenient ways to log in to the secure enrollment portal to review your personalized benefit options, check your rates, and complete your enrollment:

Option 1: Colleague Zone
(SSO)

If you are connected on the CVS Health network, log in directly via single sign-on (no login required) through Colleague Zone.

Path: Colleague Zone > My applications > View all > Benefits > Your Benefit Coverage

Option 2: Direct Web
Login

Log in directly via the web portal using your 7-digit CVS Health Colleague ID as your username.

Forgot your password? Simply click 'Forgot Password' on the login screen to reset it instantly.

Option 3: Mobile App

Download the official bswift benefits app on your mobile device. Your login credentials are the same 7-digit Colleague ID as the desktop version.

Need additional assistance? Contact the HR Benefits team for support with your login or credentials.

Qualifying Life Events (QLE)

If you experience a qualifying life change, you may be eligible to update your benefit elections. Changes must be made within 30 days of the event and must be consistent with your qualified status change. New elections take effect on the date of the event.

Processed Online via Life Events Page

Log in to the secure enrollment platform, navigate to Life Events, and select your situation:

Birth Adoption Marriage Divorce Dependent Gains Eligibility Dependent Loses Eligibility Colleague Loses Eligibility Elsewhere

Contact the Health & Welfare Center

For the following specific life events, please contact the Health and Welfare Benefits Center directly:

Dependent Death QMCSO Address Change

Contact the HR Service Center at 888-694-7287. Say 'Health Care' or press 1.

Important Note: Adding new dependents or processing certain life changes requires supporting documentation for verification. If you miss the 30-day window, you must wait until the next Annual Enrollment period.

Dependent Verification & Documentation Requirements

Any benefit enrollment change you make must be consistent with your qualified status change. You have 60 days to submit your documentation for approval. If you do not submit your documentation, your dependent's coverage will be cancelled at the end of the grace period. New elections will be effective on the date of your qualified status change, and retroactive payroll deductions (processed as after-tax deductions) may be withheld. If you do not call or go online within the 60-day period, you must wait until the next Annual Enrollment period to change your benefits.

Important Tip: Ensure copies or images of documents are clear and legible. Black out Social Security Numbers, account numbers, financial information, or monetary amounts appearing on the documents. Illegible submissions cannot be processed.

Required Verification Documents by Dependent Type

Dependent Type Required Documentation Options
Legal Spouse
  • Government Issued Marriage Certificate AND Federal Tax Return issued within last 2 years showing “married filing jointly” or “married filing separately” with spouse’s name indicated (first page only with SSNs and monetary amounts blacked out) OR Proof of Joint Ownership issued within last 6 months (mortgage statement, bank statement, credit card statement, lease agreement, or property tax bill listing both names).
  • Alternative: Marriage Certificate only (if married within the last 12 months).
Child(ren)
  • Birth Certificate (including parents’ names)
  • Adoption Certificate
  • Legal Guardianship Court Order
  • If disabled: Must be listed as medically disabled with the medical carrier and you must provide proof of financial dependency.
Step-Child
  • Birth Certificate (including parents’ names) AND proof of marital status as noted for Legal Spouse above.
  • If disabled: Must be listed as medically disabled with the medical carrier and you must provide proof of financial dependency.
Grandchild(ren)
  • Grandchild Affidavit
  • Birth Certificate for parent of grandchild AND Birth Certificate for grandchild
  • Federal Tax Return issued within last 2 years showing child as tax dependent
  • If disabled: Must be listed as medically disabled with the medical carrier and you must provide proof of financial dependency.
Domestic Partner
  • Declaration of Partnership Affidavit AND Proof of Joint Ownership issued within last 6 months (mortgage statement, bank statement, credit card statement, lease agreement, or property tax bill listing both names).
Partner's Child
  • Birth Certificate (including parents’ names), Declaration of Partnership Affidavit, AND Proof of Joint Ownership issued within last 6 months.

Ready to take action? Log in to the benefits portal to submit your documentation.

Medical Plan Surcharges Overview

To help manage plan costs and encourage healthy behaviors, CVS Health applies three surcharges under specific conditions. Review the details below for each surcharge:

Tobacco/Nicotine Surcharge

Amount: $500 annually (per individual) for colleagues and/or spouses/partners enrolled in a company-sponsored medical plan who use tobacco/nicotine products 2 or more times per week.

How to Avoid/Remove: Complete an 8-week free tobacco cessation program through MinuteClinic or Aetna Lifestyle and Condition Coaching, or submit an approved Physician Attestation.

Working Spouse/Partner Surcharge

Amount: $1,800 annually, assessed via equal pretax payroll deductions.

Applicability: Applies if your working spouse/partner is offered subsidized medical coverage from their own employer, has access in your home ZIP code, but chooses not to enroll and instead joins your CVS Health medical plan.

Preventive Care Surcharge

Corporate population only

Amount: $500 annually (per individual) for colleagues and spouses/partners enrolled in an Aetna medical plan.

How to Avoid/Remove: Complete an annual preventive care visit (via your PCP, MinuteClinic, or CVS Health Virtual Primary Care) on or after June 1, 2025.