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Contact Us - HR Service Center

Get in touch with the CVS Health HR Service Center for prompt assistance with your benefits, enrollment questions, or status changes.

Call Us

1-888-694-7287

When prompted, say "Health Care" or press 1.

Hours of Operation

Monday through Friday: 8:00 AM to 8:00 PM ET

Additional Benefits

Additional Benefits

Explore additional coverage options to support your health and financial security.
Click any card below to learn more.

Dental Plan Comparison

Compare your Aetna dental coverage options side-by-side to choose the right plan for your needs:

Vision Plan Comparison

CVS Health offers comprehensive vision coverage through Aetna Vision Preferred. Review and compare your Basic and Enhanced plan options below:

Health Savings Account (HSA)

A Health Savings Account (HSA) lets you save pre-tax dollars via payroll deduction to pay for eligible medical, dental, and vision expenses when enrolled in an eligible High Deductible Health Plan (HSP).

HSA Feature Plan Details & Contributions
2027 Contribution
Limits
$4,500 single / $9,000 family (plus $1,000 if age 55+).
Annual Company
Contribution
CVS Health contributes $500 single / $1,000 family (if ABBR is $250,000 or less) pro-rated per paycheck.
Tax Advantages Contributions are 100% pre-tax (or tax-deductible), earnings grow tax-free, and withdrawals for qualified medical expenses are completely tax-free.
Ownership &
Rollover
The account is entirely yours. Unused balances roll over automatically year after year, and the money stays with you even if you change plans, leave the company or retire.

Note on HRA Eligibility: If you are not eligible for an HSA, a Health Reimbursement Arrangement (HRA) will be provided instead.

Learn More

Find valuable benefit information, educational videos and updates, alerts and news about how to best manage your Inspira Financial account(s). First-time visitor? You’ll need to register to access the site. Select Create Your Profile and follow the prompts.

Register & Get Started with Inspira

Remember that federal contribution limits apply each year, and you cannot contribute to an HSA if you are covered by another non-HSA medical plan or Medicare.

Flexible Spending Accounts (FSAs)

Use pre-tax dollars to pay for predictable healthcare and dependent care expenses. Review your account options below:

Account Type Contribution Limit Eligible Expenses
Health Care & LPFSA $3,500 limit (projected); up to $680 carryover. Active re-election required. Health Care: Eligible medical, prescription, dental, vision, and over-the-counter expenses. LPFSA: Dental and vision expenses before you hit your medical deductible.
Dependent Care FSA (DCFSA) $7,500 limit; no carryover. Active re-election required. (Contributions limited for highly compensated employees HCE) Custodial care (i.e.: daycare, pre-school, in-home care, etc.) for a child or adult dependent. View the full list of eligible expenses on inspirafinancial.com.

Learn More

Find valuable benefit information, educational videos and updates, alerts and news about how to best manage your Inspira Financial account(s). First-time visitor? You’ll need to register to access the site. Select Create Your Profile and follow the prompts.

Register & Get Started with Inspira

FSAs operate under IRS "use-it-or-lose-it" guidelines, so be sure to estimate your annual expenses carefully during enrollment.

Accident Insurance

Accident Insurance provides financial protection by paying cash benefits directly to you to help cover out-of-pocket expenses resulting from a covered accidental injury (such as broken bones, ER visits, concussions, or burns). You can choose between a Basic Plan and an Enhanced Plan option to best suit your personal coverage needs.

Plan Aspect Coverage Summary
How It Works Pays a lump-sum cash benefit based on the specific injury and treatment received. Benefits are paid directly to you, regardless of other insurance coverage.
Flexible Use You can use the funds however you choose—to pay medical deductibles, copays, or even everyday household bills while recovering.

Learn More

The My Aetna Supplemental Member portal gives you an easy way to manage your coverage once enrolled. Register using your Aetna member ID or Social Security number. If you’re enrolled in an Aetna medical plan, you can even access the portal via single sign on from Aetna.com once enrolled in a supplemental health plan.

Use the portal to:

  • Submit claims online and track status
  • Sign up for direct deposit
  • View your supplemental benefits and download plan documents
  • Contact Aetna Supplemental Health Member Services
  • Print claims and portability forms
Visit My Aetna Supplemental Member Portal

Accident insurance complements your medical plan by reducing the financial impact of unexpected mishaps.

Critical Illness Insurance

Critical Illness insurance provides a lump-sum cash benefit if you or a covered family member are diagnosed with a covered critical condition (such as cancer, heart attack, stroke, or major organ failure). You can choose between a Basic Plan and an Enhanced Plan option to best suit your personal coverage needs.

Employer-Paid Critical Illness Plan

If your Annual Benefits Base Rate (ABBR) is under $85,000 AND you are also enrolled in a CVS Health Aetna medical plan, you and your eligible dependents will be automatically enrolled in a $5,000 Employer-Paid Aetna Critical Illness Plan at no cost to you.

Plan Aspect Coverage Summary
Lump-Sum
Benefit
Upon diagnosis, you receive a direct cash payment to use however you see fit.
Financial
Support
Helps cover non-medical costs associated with serious illness, such as specialized treatments, travel expenses, mortgage payments, or living expenses.
Guaranteed
Issue
Available during annual enrollment without medical underwriting up to specified plan limits.

Learn More

The My Aetna Supplemental Member portal gives you an easy way to manage your coverage once enrolled. Register using your Aetna member ID or Social Security number. If you’re enrolled in an Aetna medical plan, you can even access the portal via single sign on from Aetna.com once enrolled in a supplemental health plan.

Use the portal to:

  • Submit claims online and track status
  • Sign up for direct deposit
  • View your supplemental benefits and download plan documents
  • Contact Aetna Supplemental Health Member Services
  • Print claims and portability forms
Visit My Aetna Supplemental Member Portal

Provides vital peace of mind so you can focus entirely on recovery and treatment.

Hospital Indemnity Insurance

Hospital Indemnity insurance offers fixed daily cash payments if you or an insured family member are hospitalized for a covered illness or injury, helping offset out-of-pocket hospital bills and deductibles. You can choose between a Basic Plan and an Enhanced Plan option to best suit your personal coverage needs.

Plan Aspect Coverage Summary
Inpatient
Benefits
Provides a fixed cash payment for the initial hospital admission and a daily benefit for each day of confinement.
Direct Payments Funds are paid directly to you to use for copays, deductibles, or daily living expenses during recovery.
Flexible Use Use the lump-sum benefit to help cover medical bills or everyday living expenses like daycare or groceries.

Learn More

The My Aetna Supplemental Member portal gives you an easy way to manage your coverage once enrolled. Register using your Aetna member ID or Social Security number. If you’re enrolled in an Aetna medical plan, you can even access the portal via single sign on from Aetna.com once enrolled in a supplemental health plan.

Use the portal to:

  • Submit claims online and track status
  • Sign up for direct deposit
  • View your supplemental benefits and download plan documents
  • Contact Aetna Supplemental Health Member Services
  • Print claims and portability forms
Visit My Aetna Supplemental Member Portal

An affordable way to protect your savings against unexpected hospital stays.

Short-Term Disability (STD)

Short-Term Disability replaces a percentage of your income if you are temporarily unable to work due to a non-work-related illness, injury, or pregnancy.

Plan Aspect Coverage Summary
Income
Replacement
Provides regular weekly or monthly cash payments to maintain financial stability while you recover. Available for full-time colleagues regularly scheduled to work 30 or more hours per week.
Elimination
Period
A 7-day waiting period applies before benefit payments begin following your disability date.
Seamless
Transition
Designed to bridge your income until you can return to work or transition to Long-Term Disability if needed.

Learn More

To apply for a leave of absence, request an extension, or for leave of absence questions, go to Colleague Zone > My Apps > myLeave or contact the Leave of Absence Department at 1-888-694-7287. Leave specialists are available Monday - Friday, 8:30 am to 6:30 pm ET (excluding holidays).

Review your specific earnings percentage and elimination periods inside the secure enrollment portal.

Long-Term Disability (LTD) & Buy-Up

Long-Term Disability insurance provides extended income replacement if you experience a prolonged or permanent disability resulting from a covered illness or injury.

Plan Aspect Coverage Summary
Extended
Protection
Replaces a portion of your monthly earnings if your disability extends beyond the short-term disability period.
Buy-Up Options Optional buy-up coverage levels allow you to increase your monthly benefit amount and secure higher protection.
Financial Security Ensures ongoing stability for you and your family during extended medical absences.

Learn More

To apply for a leave of absence, request an extension, or for leave of absence questions, go to Colleague Zone > My Apps > myLeave or contact the Leave of Absence Department at 1-888-694-7287. Leave specialists are available Monday - Friday, 8:30 am to 6:30 pm ET (excluding holidays).

Log in to the secure benefits portal to view your standard coverage and available buy-up rates.

Life & AD&D Insurance Overview

CVS Health provides core protection at no cost to you, with flexible options to expand coverage for yourself and your family. Review the tiers below:

Coverage Type Who Pays & Plan Details
Basic Life
Insurance
Employer Paid Core life insurance protection equal to your Annual Benefits Base Rate provided automatically by CVS Health for full-time colleagues regularly scheduled to work 30 or more hours per week to safeguard your family's future.
Basic AD&D
Insurance
Employer Paid Provides additional financial protection for full-time colleagues regularly scheduled to work 30 or more hours per week if you suffer a covered accidental death or dismemberment.
Supplemental Life Colleague Paid Buy extra life insurance coverage multipliers above your basic plan to match your personal financial goals.
Spouse / Partner
Life
Colleague Paid Affordable life insurance protection specifically for your legal spouse or registered domestic partner.
Child Life Colleague Paid Providing coverage for eligible dependent children under a flat, cost-effective election tier.
Supplemental
AD&D
Colleague Paid Optional extra accidental death and dismemberment coverage for added security against unexpected accidents.
Universal Life Colleague Paid Flexible permanent life insurance coverage featuring cash value accumulation and living benefits, enabling you to build long-term financial security while protecting your loved ones.

Log in to the secure enrollment platform to designate your beneficiaries and calculate your custom supplemental rates.

Identity and Financial Protection

Comprehensive coverage to protect your digital life, privacy, and financial accounts against threats and fraud.

Plan Aspect Coverage Summary
Protection
Scope
Identity theft protection, cyber crime coverage, personal device security, online privacy monitoring, and parental controls.
Reimbursement Full-service remediation and up to $5 million reimbursement to cover stolen funds from bank, investment, or credit accounts.
Family Coverage Covers your whole family including spouse/partner, children (regardless of age/address), parents, and/or in-laws. Convenient payroll deductions apply.
Eligibility Available to all colleagues.

Learn More

Online: Visit Norton to learn more.

By phone: Call Norton at 800-607-9174.

Retiree Health & Welfare Benefits

Explore specialized health and welfare coverage options and resources available for eligible retired colleagues.

Eligibility Requirements

To participate in CVS Health Retiree Medical and Dental Plans upon termination:

  • You must be at least age 50 with a minimum of one full year of continuous service.
  • The sum of your age and years of service must equal a minimum of 55 when you leave CVS Health.
  • You can begin retiree health coverage immediately, or you can elect to defer coverage until age 65.
  • You must begin coverage on your Medicare eligibility date (the first of the month you turn 65).
  • You are not eligible for retiree health benefits if you were a colleague of MinuteClinic, an Oak Street Health Provider, a Signify provider, or a colleague of another entity that does not participate in the plan.

Pre-Medicare & Medicare Options

  • Pre-Medicare (Under Age 65): Offered pre-Medicare medical and dental options available in your home ZIP code.
  • Medicare-Eligible (Age 65+): Transition to Aetna Medicare Advantage PPO plans paired with Medicare Part D prescription drug coverage.

Learn More

Location for More Information: Colleague Zone > Onboarding/Offboarding > Retiring from CVS Health.

Support: Call Aetna Medicare Member Services at 1-888-972-3862 or visit RetireeHealthAccess.net/CVS.