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Contact Us - HR Service Center

Get in touch with the CVS Health HR Service Center for prompt assistance with your benefits, enrollment questions, or status changes.

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1-888-694-7287

When prompted, say "Health Care" or press 1.

Hours of Operation

Monday through Friday: 8:00 AM to 8:00 PM ET

Medical Plan Comparison

Medical Plan Comparison

Compare your medical plan options side-by-side across HSP, Informed Choice, and Hybrid plans. Ready to take action? Log in to the benefits portal to review your personalized benefit options, rates, and enroll.

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Eligibility Note: Colleagues that are regularly scheduled to work 30 or more hours per week are eligible for a set of full-time benefits that includes Medical, Dental, Vision, Disability, Life Insurance, and other benefits; log in to the benefits portal to view your personalized benefits.


Colleagues residing in Hawaii or Puerto Rico may click here to review their respective medical plan options.

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Plan Feature (In-Network) HSP Gold Aetna Choice POS II Corporate population only HSP Silver Aetna Choice POS II Corporate population only Informed Choice Aetna Choice POS II Hybrid Gold Open Access Select Hybrid Silver Open Access Select
HSA Eligible & Employer Contribution Yes ($500 single / $1,000 family) Yes ($500 single / $1,000 family) No No No
Annual Deductible (Individual / Family) $1,750 / $3,500 $3,375 / $6,750 $1,900 / $3,800 $2,400 / $4,800 $4,800 / $9,600
Out-of-Pocket Maximum (Individual / Family) $3,500 / $7,000 $6,750 / $13,500 $3,800 / $7,600 $2,400 / $4,800 $4,800 / $9,600
Coinsurance (Plan pays after deductible) 80% 80% 80% 100% 100%
Primary Care Visit (You pay) 20% after deductible 20% after deductible $25 - $50 copay (Deductible waived) $25 copay (Deductible waived) $25 copay (Deductible waived)
Specialist Visit (You pay) 20% after deductible 20% after deductible $50 - $100 copay (Deductible waived) 0% after deductible 0% after deductible
Urgent Care (You pay) 20% after deductible 20% after deductible $50 copay (Deductible waived) $0 at MinuteClinic / $50 copay $0 at MinuteClinic / $50 copay
Emergency Room (You pay) 20% after deductible 20% after deductible 20% after deductible 0% after deductible 0% after deductible
Generic Prescription (Non-Preventive) 20% after deductible 20% after deductible 20% after deductible $0 copay (Deductible waived) $0 copay (Deductible waived)
Brand Prescription (Preferred Brand) 20% after deductible 20% after deductible 20% after deductible 0% after deductible 0% after deductible

Benefits Eligibility Overview

Colleagues regularly scheduled to work 30+ hours per week are eligible for full-time benefits. Your coverage start timeline and medical plan choices depend on your colleague group:

Retail & Distribution Centers

Only Job Levels 6 and Below

Waiting Period:

91st Day of Continuous Employment

Medical Plan Options:

Three (3) Options Available (Informed Choice & Hybrids)

Corporate & Other Groups

Includes Store & Pharmacy Managers, Pharmacists & DC Supervisors & above

Waiting Period:

First Day of the Month Following Hire

Medical Plan Options:

5 Options Available (Includes HSP, Hybrids & Informed Choice)

What's Available When

Annual Enrollment

  • Medical, Dental & Vision
  • Flexible Spending Accounts (FSAs)
  • Disability & Life Insurance
  • Accident & Critical Illness
  • Legal & Identity Protection

Anytime During the Year

  • No-cost confidential counseling
  • MinuteClinic wellness benefits
  • Financial coaching
  • Tuition Assistance Program
  • Paid parental leave (after 1 year)

*Differences may apply for union colleagues. Refer to your official offer letter for exact terms.