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Contact Us - HR Service Center

Get in touch with the CVS Health HR Service Center for prompt assistance with your benefits, enrollment questions, or status changes.

Call Us

1-888-694-7287

When prompted, say "Health Care" or press 1.

Hours of Operation

Monday through Friday: 8:00 AM to 8:00 PM ET

Financial & Discounts

Financial & Discounts

Explore our top-requested financial programs, retirement savings, stock purchase plans, and discounts.
Click any benefit below to view details.

401(k)

Reaching your financial goals takes planning. Learn what the Future Fund 401(k) Plan can do for you.

Plan Aspect Coverage Summary
Company
Match
Receive a company matching contribution up to 100% of the first 5% of eligible pay you contribute per pay period. Company match is always 100% fully vested when made to your account each pay period.
Contribution
Types
Choose to save via post-tax Roth and pre-tax 401(k) options.
Investment
Options
Select from best-in-class investment options tailored to your long-term strategy.
Contribution
Limits
Contribute up to 75% of your pay on a pre-tax and/or Roth post-tax basis, up to IRS limits.
Eligibility First day of the month following date of hire for all colleagues to make their own 401(k) contributions (if at least age 18). One year of service required (12 months with 1,000 hours) to receive the company match.

Learn More

Online: Go to Colleague Zone > My applications > Future Fund 401(k) or access directly at vanguard.com/retirementplans. Use your plan number to register for the first time: 092038.

By phone: Call 888-694-7287 or Vanguard directly at 800-523-1188, available Monday through Friday from 8:30 a.m. to 9 p.m. ET (excluding holidays).

Employee Stock Purchase Plan (ESPP)

Purchase CVS Health common stock at a guaranteed discount with no broker fees through convenient payroll deductions.

Plan Aspect Coverage Summary
Discount Rate 10% discount on the lower of the stock price (fair market value) on the first or last business day of the offering period.
Payroll
Elections
Elect up to 15% of your pay via after-tax payroll deductions across two offering periods per year.
Offering
Windows
Enrollment windows run May – June and November – December. Offering periods run January – June and July – December.
Eligibility All colleagues at the next offering after 90 days of continuous employment (active during the 2 months before the offering period begins).

Learn More

Online: Visit Colleague Zone > My Apps > E*Trade or Visit Etrade.com/enroll.

By phone: Call 888-694-7287 or reach E*TRADE directly at 800-838-0908, available 24 hours a day, Monday through Friday.

Discounts and Savings (Benefit Extras)

Access hundreds of brand-name retailers and local merchants to stretch your budget with 24/7 savings.

Plan Aspect Coverage Summary
Savings
Categories
Exclusive deals on travel, cell phone plans, food and drink, entertainment, local attractions, electronics, and automotive needs.
Platform Powered by Corestream with deals updated frequently.
Anytime Benefits Auto and Home/Renters Insurance, Pet Protection and Purchase Financing.
Eligibility Available to all colleagues.

Learn More

Online: Visit CVSHealthBenefitExtras.com.

By phone: Call 888-694-7287 for support.

Colleague Discount Card

Receive discounts on most products in-store and on cvs.com, excluding prescriptions, to save money for you and your family.

Plan Aspect Coverage Summary
Discount Rates 30% discount on CVS brands, 20% discount on most in-store products, and 10% discount on cvs.com purchases.
ExtraCare
Integration
Automatically receive ExtraCare® Program benefits when using your Employee Discount key tag.
Eligibility All colleagues and spouse/partner. Exclusions apply for CVS Health Care Delivery Welfare Benefits Plan participants.

Learn More

Online: View the dedicated article on Colleague Zone.

By phone: Call the HR Service Center at 888-694-7287.

Financial Well-being Support

Access no-cost confidential personal financial well-being coaching over the phone, via chat, and through interactive webinars.

Plan Aspect Coverage Summary
Coaching
Services
Unbiased, independent personal financial coaching to guide you through budgeting, debt management, retirement planning, and achieving financial goals.
Resource Hub Access hundreds of educational articles, tools, and calculators in the online financial hub.
Eligibility Available to all colleagues at no cost.

Learn More

Online: Go to Colleague Zone > My apps > Financial Finesse.

By phone: Call Financial Finesse at 866-291-7134 for assistance.

Tuition Assistance

Annual reimbursement up to $3,000 for job-related programs or up to $20,000 for PharmD, supporting your professional growth.

Plan Aspect Coverage Summary
Standard
Assistance
Up to $3,000 annual reimbursement for job-related, pre-approved degree programs, or up to $1,500 for job-related individual courses. Covers tuition, fees, and textbooks.
PharmD Program Industry-leading PharmD Tuition Assistance of up to $20,000 per school year for the last two professional years of pharmacy school.
Education
Partnerships
No-out-of-pocket cost degree options via select educational partners (e.g., Colorado Technical University, Strategic Education Inc., Capella, Strayer, University of Phoenix) plus EdAssist network discounts.
Student Loan
Coaching
No-cost student loan coaching available from Certified Financial Planner professionals at Financial Finesse.
Eligibility All colleagues after 90 days of continuous service.

Learn More

Online: Go to Colleague Zone > My applications > Tuition Assistance Program or EdAssist.

By phone: Call Financial Finesse student loan coaching at 866-291-7134 or HR Service Center at 888-694-7287.

Emergency Savings Account

Ensure unexpected financial needs don't derail your overall financial plans and goals with a dedicated emergency savings account.

Plan Aspect Coverage Summary
Account
Features
Free account through a national credit union offering preferential rates on checking, savings, and loan accounts, plus convenient direct payroll deposits.
Savings
Bonuses
For the first year, deposit $100 or more each month and receive quarterly bonus deposits of $25 per quarter.
Eligibility Available to all colleagues.

Learn More

Online: Visit https://myalliant.com/cvshealth for more information.

By phone: Call 888-694-7287 for program details and enrollment instructions.

Matching gifts

The CVS Health Foundation matches your donations to eligible organizations, supporting the causes that matter most to you.

Plan Aspect Coverage Summary
Match Criteria Donations of $10 or more made through Community Crew to an eligible organization will be matched by the Foundation.
Eligible
Organizations
501(c)(3) nonprofit organizations based in the United States and Puerto Rico.
Eligibility Available to all colleagues.

Learn More

Online: Search “matching gifts” on Heartbeat.

By phone: Call 888-694-7287 for questions regarding matching contributions.