Contacts, Links, Tools & Other Resources
Call Center
Call Center | Talk one-on-one with a representative who can help answer any of your benefits questions. Available M-F 8am-8pm ET or click the chat bubble to get live assistance from a Benefits Service Representative at WatersBenefitsNow.com. | 1-866-994-5111 |
Links/Tools
Waters Benefits Now Website | Access all your personal Waters benefits information here and make elections changes. | |
Medical Plan Comparison | See how the plans stack up against each other. | The Medical Plan Comparison Chart, found in the Open Enrollment section in this eGuide. |
Medical Expense Estimator | Estimate the total cost you can expect for the upcoming year under both plans. | The Ask Emma tool, available when you go through enrollment, in the Medical plan section, on WatersBenefitsNow.com. |
Your Medical Claim History | Review which medical services and prescription drugs you used last year (as well as how much they had cost), and use this information to project what you'll need next year. | |
Health Care Cost Estimator | Eliminate potential surprises by looking up how much specific medical services and prescriptions will cost ahead of time. | When you are an Aetna member, go to www.aetna.com Once you're logged in, click "Estimate Health Care Costs," then follow the instructions for medical or prescription drugs. |
"Ask Emma" Enrollment Tool | Ask Emma is a decision support tool that will guide you through your plan options, help you decide which ones best meet your needs, and get you enrolled. | Ask Emma will appear at the top of each enrollment screen when you start the enrollment process. |
Contacts & Apps
Aetna | Access your Aetna Medical and Prescription Drug Plan information, including:
| App Install Aetna Health on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android). Website: aetna.com Phone Number: 1-855-643-6143 Policy Number: 870100-010-00001 |
BenefitHub | Voluntary products, discounts, rewards and perks with BenefitHub | Website: https://waters.benefithub.com Create an account starting with Waters Referral Code MYZ3S2. Phone Number: 1-866-664-4621 Email: customercare@benefithub.com |
Care.com for Day Care and Caregiver Support | Assistance finding and paying for emergency back-up day care at a facility center or in-home for your child, parent, or even your pet! This service also includes access to a vetted network for ongoing every day caregivers, plus discounts for many network facility based day care centers. | Website: waters.care.com |
Delta Dental | This will give you access to these details for your dental plan:
| App Install Delta Dental on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android). Website:www.deltadentalma.com Phone Number: 1-800-872-0500, or 1-617-886-1234 Policy Number: 0078578 |
EyeMed Vision | This will give you access to these details for your vision plan:
| App Install EyeMed on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android). Website: www.eyemed.com Phone Number: 1-866-804-0982 Policy Number: 9926031 |
PayFlex
(FSAs and Retiree Health Care Reimbursement Plan) | Review your Flexible Spending Account and (for retirees) your Health Care Reimbursement Plan information, including:
| App Install PayFlex Mobile on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android). Website: www.payflex.com Phone Number: 844-729-3539 (TTY: 711) Policy Number: Waters Corp, participant’s personal identifiers |
Fidelity NetBenefits (401(k), HSA,Equity) | Review details about your 401(k), stock/equity and other personal Fidelity accounts, and even your HSA account (beginning in 2017) - covering such information as:
| App Install Fidelity NetBenefits on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android). Website: www.401k.com Phone Number: 1- 800-544-3716, or if outside the U.S. 508-787-9902 Policy Number: Waters Corp, participant’s personal identifiers |
Medical Experts | Best Doctors has become Teladoc Medical Experts, a leading virtual care service getting you the right expert care when you need it most. You can use Teladoc Medical Experts when you or your eligible dependents are unsure about a diagnosis or need help choosing treatment, have medical questions or concerns and want a leading expert’s advice, need help finding a local expert who specializes in treating your condition or have been admitted to the hospital and want expert guidance. | App Install Teladoc Health on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android). Website: www.teladoc.com/medicalexperts Phone Number: 1-800-835-2362 Policy Number: Waters Corp, participant’s personal identifiers |
Life/AD&D | Prudential | Website: www.prudential.com/mybenefits Phone Number: 1-877-367-7781 Policy Number: Policy # 71319 |
Disability | Prudential | Website: www.prudential.com/mybenefits Phone Number: 1-877-367-7781 Policy Number: Policy # 71319 |
Business Travel Assistance & Accident Coverage
| International SOS – Travel Assistance or Medical Emergency
| App Install International SOS on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android). Website: internationalsos.com/members Phone Number: 215-942-8226 Policy Number: International SOS Policy# 11BTTA774539. The Business Travel Accident policy with Chubb is policy # 9906-31-65 |
Workplace Banking & Credit Unions | Metro Credit Union for Waters employees | Website: www.metrocu.org Phone Number: 1-877-696-3876 Policy Number: Waters Corp, participant’s personal identifiers |
Employee Assistance Program | Comprehensive EAP
More than a typical EAP Program for counseling, also includes concierge like services for finding daily living needs, like child or elder or pet care, house services, legal services, financial services, education opportunities, and more. | Website: my.compeap.com/o/wtc Phone Number: 1-800-344-1011, or 1-781-863-8283 Policy Number: Waters Corp, participant’s personal identifiers |
MetLife | Legal Plan
| Website: www.MetLife.com/mybenefits The password to search for the attorney network in the MetLaw program, use password MetLaw (not case sensitive) Phone Number: 1-800-GET-MET8 (1-800-438-6388) Policy Number: Waters Corp, participant’s personal identifiers |
Personal Property Insurance (Auto/Home) | BenefitHub | Website: https://waters.benefithub.com Create an account starting with Waters Referral Code MYZ3S2. Phone Number: 1-866-664-4621 Email: customcare@benefithub.com |
Pet Insurance | BenefitHub
| Website: https://waters.benefithub.com Create an account starting with Waters Referral Code MYZ3S2. Phone Number: 1-866-664-4621 |
Voluntary Products with Allstate | Identity Theft Protection
| Website: www.myaip.com Phone Number: 1-800-789-2720 Policy Number: Waters Corp, participant’s personal identifiers |
Voluntary Products with BenefitHub | BenefitHub | Website: https://waters.benefithub.com Create an account starting with Waters Referral Code MYZ3S2. Phone Number: 1-866-664-4621 Email: customcare@benefithub.com |
Critical Illness and Accident Insurance Voluntary Products with Colonial Life | Critical Illness Insurance and/or Accident Insurance and/or Whole Life w/ LTC | Website: www.coloniallife.com Online Appointment Scheduler for Benefit Counselors Phone Number: 1-800-357-7302 Visit: https://calendly.com/klmorris1 to view the available appointments and reserve your date and time for an individual appointment to enroll or learn more about. Policy Number: Waters Corp, participant’s personal identifiers |
College Tuition Benefit | Sage Scholars Earn discounts to over 300 U.S. private colleges/universities. | Email: Support@SageScholars.com Website:www.tuitionrewards.com |
Livongo Diabetes and/or Hypertension Management | A diabetes and/or hypertension management program with expert coaching and resources, available at no additional cost to you, if you enroll in any of Waters medical plans. | App Install Livongo on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android). Website: Go.Livongo.com/WATERS/register Phone Number: 800-945-4355 |
Early Symptom Intervention Program | ESI Work station evaluations, ergonomics, physical therapy, and more.
| Email: WatersErgo@onsitetherapysolutions.com Phone Number: 508-482-2315 |
Savory Living – Healthy Eating and Nutrition Program | One hour a week, for up to 12 weeks, will change the way you think about food, forever! This is a discounted and often times even further subsidized by Waters, multi-week, on-line, on-demand educational and instructional program. Learn how to eat to achieve your goals (lose harmful belly fat, improve energy, prevent and manage disease like high blood pressure, diabetes, high cholesterol) and get relief (heartburn, digestive issues, headaches, joint pain). Get the tools & know-how to make healthy eating work for you. Over 200 delicious food ideas & recipes included, even how-to videos.
| Website: www.savoryliving.com/Waters Phone Number: 1-617-651-1221 |
Flexible Spending Accounts and Retiree Healthcare Reimbursement Plan with PayFlex | Manage your FSA and Retiree Reimbursement Account with PayFlex | Phone: 855-516-8595 Website: www.payflex.com |
Musculoskeletal and Joint Health with Hinge Health | See how Hinge Health can help you manage your muscle and joint pain, including for your back, knee, hip, neck, shoulder and pelvic area. | Phone Number: (855) 902-2777 Email: help@hingehealth.com Website: hinge.health/waters |
Virgin Pulse for Wellness | Check out all of your Virgin Pulse wellness rewards. | Website: WatersWellnessNow.com Download the Virgin Pulse mobile App |
Jump to this related Content
Medical Plans: Click to see the details for your three medical plans.
Health Savings Account: Learn more about how Waters can set money aside and also how you can contribute your own pretax money in an HSA to pay medical costs throughout the year.
Health Reimbursement Account: Learn more about how Waters can set aside money to help you pay your eligible health expenses.
General Purpose Health FSA: Set money aside to help pay your out-of-pocket medical, prescription, dental, and vision costs.
Limited Purpose Health FSA: A more limited version of the FSA, that let’s you set money aside to help pay your out-of-pocket dental and vision costs. (NOT medical or prescription costs, though.)
Dependent Care FSA: A tax-free way to pay for daycare expenses.